Description

Situated on the island of Cayo Guillermo, Hotel Sercotel is a perfect oasis for those seeking sun and relaxation. Is located Beachfront in Cayo Guillermo in a unique paradise in the Caribbean, surrounded by lush gardens and wide open spaces, highlighting its magnificent white sand beaches and shallow waters in an ideal area for kite surfing and approximately 40 km from the Cayo Coco airport. I... more

How to arrive

Cayo Guillermo - Cayo Guillermo See map

Noted for its five star accommodation in Cayo Guillermo and its pretty walkway over the water with viewpoint and private shady cabins and beach named after Ernest Hemingway, is the ideal choice for fans of scuba diving, fishing and enjoying the beach and water with special offers for these activities, located in extraordinary pristine surroundings.

Facilities and services

Restaurants

Interantional, Italian, Cuban, Creole, Grill

Shuttle transfer: Beach transfer

Entertainment: Live music; Entertainment for adults; Entertainment; TV lounge; Pool table; Dartboard; Games room; Shops in hotel; Aerobics

Parking: Parking; Parking near the hotel; Secure parking

Services: Kids' club; 24-hour reception; Kids´ club; Room service; Safe; Iron; Newspapers; Car hire; Foreign currency exchange; Wake-up call; Gardens; Sun terrace; Terraces; Tumble dryer; Coffee machine; Security service; Barbecue; Hair dryer; Bike rental service; Medical service; Kids´ playground; Play area; Children’s pool; Cot; Towel service; Serviced office; Conference centre

Restaurants: À la carte restaurant; Buffet restaurant; Breakfast room service; Restaurant with breakfast buffet; Restaurant with high chairs

Gym and SPA: Gym; Spa; Wellness area with massage service; Sauna

Bars: Beach bar; Pool bar; Coffee shop; Café bar; Bar; Tea and coffee in common areas

Other: Air conditioning; Heating

Additional services: Laundry service; Daily room cleaning; Laundry; Lift

Reception: 24-hour reception; Concierge service; Multilingual reception staff; Porter service

Means of communication with the center: Airport transfer

Smoking: No smoking allowed anywhere in the hotel

Wi-Fi: Pay-per-use Wi-Fi; Complimentary Wi-Fi

Swimming pools: Recreational area; Children’s pool; Sunbeds; Adults-only outdoor pool

Check-in/Check-out: Check-in from: 4.00 pm h — Check-out before: 12.00 pm h

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Taxes included in the final price:

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Which are the stand-out services of Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Beach transfer , Live music, Parking and Kids' club are some of the featured services at Starfish Cayo Guillermo, Cayo Guillermo, Cuba. See full list of services at Starfish Cayo Guillermo, Cayo Guillermo, Cuba.
Are there pools at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Yes, guests at Starfish Cayo Guillermo, Cayo Guillermo, Cuba will be able to enjoy Recreational area, Children’s pool, Sunbeds and Adults-only outdoor pool.
Are there restaurants at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Yes, guests at Starfish Cayo Guillermo, Cayo Guillermo, Cuba will be able to enjoy À la carte restaurant, Buffet restaurant, Breakfast room service, Restaurant with breakfast buffet and Restaurant with high chairs.
Can I park at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Guests staying at Starfish Cayo Guillermo, Cayo Guillermo, Cuba have these parking options: Parking, Parking near the hotel and Secure parking
Can you keep fit at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Guests staying at Starfish Cayo Guillermo, Cayo Guillermo, Cuba have these options for keeping fit: Gym, Spa, Wellness area with massage service and Sauna.
Can I enjoy Wi-Fi service at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

Yes, guests at Starfish Cayo Guillermo, Cayo Guillermo, Cuba will be able to enjoy Pay-per-use Wi-Fi and Complimentary Wi-Fi.
What are the check-in and check-out times at Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

At Starfish Cayo Guillermo, Cayo Guillermo, Cuba, check-in is from 4.00 pm and check-out is by 12.00 pm.
What are the top guest reviews of Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

The top reviews of Starfish Cayo Guillermo, Cayo Guillermo, Cuba are: This was my 18th holiday in Cuba , 9th at this resort and 4th time this year. Needless to say I love this resort and this time my family came with me . I like this resort because of the beach and the layout. It's like a little village instead of a concrete block of rooms and I keep coming back because I love the people . I've also met so many other repeat customers. My room was 105 this trip. I could see the ocean , I had a safe and it was very clean. Marylis did a great job . I am one of the lucky ones . I don't get bit by the noseeum's or the mosquitos however a lot of guests were bothered by them . They do fumigate however if you go do plan to bring a good bug spray. Food was good and plentiful . We had eggs most of the trip but not the last 2 days. Bare in mind supply is an issue in Cuba . They do the best they can with what they have . There was lots of fruit in season and they make the best ice cream . I brought a bottle of catchup as I knew my grandkids want in with their fries and sometimes they have it and sometimes they don't . I had THE best meal at Hemisphere a la Carte served by Hailor & Yuly . The buffet always has great servers Ovilia , Yaumar, Alain , Leivism to name a few . Always with a smile . Chefs Dianeyis, Yosbel, Norge , Yunior & Brian at the Snack Bar . As far as the bars seemed the only shortage was white wine . Being a beer drinker it's not a problem for me. Yoexis, Elvis,,Tony , Castillo, Pablo at the Lobby Bar offer superb friendly service . Pool bar Eric and oh I wish I could remember the new bartenders name . He was great and took orders and delivered them on the beach . That was a bonus !! Entertainment was good . I especially enjoy the Michael Jackson tribute . There was one gal who was an amazing singer , rock band & synchronized swimming show in the pool. The Entertainment Team work hard to keep everyone amused , whether is be the horse races, dance lessons , bingo etc . In fact this trip I participated more than usual . Yorky, Nildrey, Joel, Maikel and new team members whose names escape me are the best and work hard to keep everyone happy . The resort has a new manager . It will be awhile before we see much change . He seemed very friendly . At the repeaters dinner he only spoke in French so I only caught a bit of what was said . Front desk Abel , Tomas, Joel always there to help . (Especially with the wifi) All in all it was a great week. I am booked to go back in April. My family enjoyed the holiday , meeting my friends and enjoying the Cuban hospitality . Yes the Starfish is dated and could use some love . There is so much potential here if they only had the material. What is lacking in some areas is made up by the kindness & joyful spirit of the Cuban people . If I'm going to Cuba I can't imagine going anywhere else but the Starfish !!.
How can I get to Starfish Cayo Guillermo, Cayo Guillermo, Cuba?

You can easily get to Starfish Cayo Guillermo, Cayo Guillermo, Cuba with the following directions:
Noted for its five star accommodation in Cayo Guillermo and its pretty walkway over the water with viewpoint and private shady cabins and beach named after Ernest Hemingway, is the ideal choice for fans of scuba diving, fishing and enjoying the beach and water with special offers for these activities, located in extraordinary pristine surroundings.
Where is Starfish Cayo Guillermo, Cayo Guillermo, Cuba located?

Starfish Cayo Guillermo, Cayo Guillermo, Cuba is located in Cayo Guillermo - Cayo Guillermo, Jardines Del Rey
What is the chain that Starfish Cayo Guillermo, Cayo Guillermo, Cuba belongs to?

GRAN CARIBE is the chain to which Starfish Cayo Guillermo, Cayo Guillermo, Cuba belongs.

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Featured TripAdvisor reviews

7 Very good

Rating 3,5 around 5 for travellers of Tripadvisor

Very good

Based on 1274 reviews

Rating 4 around 5 for travellers of Tripadvisor

Location

Noise

Rooms

Service

Value for money

Cleanliness

Showing 5 featured reviews out of 1274 TripAdvisor reviews

Sweetlassie

New Minas, Canada

08/05/2024

“Another wonderful vacation at the Starfish”

This was my 18th holiday in Cuba , 9th at this resort and 4th time this year. Needless to say I love this resort and this time my family came with me . I like this resort because of the beach and the layout. It's like a little village instead of a concrete block of rooms and I keep coming back because I love the people . I've also met so many other repeat customers. My room was 105 this trip. I could see the ocean , I had a safe and it was very clean. Marylis did a great job . I am one of the lucky ones . I don't get bit by the noseeum's or the mosquitos however a lot of guests were bothered by them . They do fumigate however if you go do plan to bring a good bug spray. Food was good and plentiful . We had eggs most of the trip but not the last 2 days. Bare in mind supply is an issue in Cuba . They do the best they can with what they have . There was lots of fruit in season and they make the best ice cream . I brought a bottle of catchup as I knew my grandkids want in with their fries and sometimes they have it and sometimes they don't . I had THE best meal at Hemisphere a la Carte served by Hailor & Yuly . The buffet always has great servers Ovilia , Yaumar, Alain , Leivism to name a few . Always with a smile . Chefs Dianeyis, Yosbel, Norge , Yunior & Brian at the Snack Bar . As far as the bars seemed the only shortage was white wine . Being a beer drinker it's not a problem for me. Yoexis, Elvis,,Tony , Castillo, Pablo at the Lobby Bar offer superb friendly service . Pool bar Eric and oh I wish I could remember the new bartenders name . He was great and took orders and delivered them on the beach . That was a bonus !! Entertainment was good . I especially enjoy the Michael Jackson tribute . There was one gal who was an amazing singer , rock band & synchronized swimming show in the pool. The Entertainment Team work hard to keep everyone amused , whether is be the horse races, dance lessons , bingo etc . In fact this trip I participated more than usual . Yorky, Nildrey, Joel, Maikel and new team members whose names escape me are the best and work hard to keep everyone happy . The resort has a new manager . It will be awhile before we see much change . He seemed very friendly . At the repeaters dinner he only spoke in French so I only caught a bit of what was said . Front desk Abel , Tomas, Joel always there to help . (Especially with the wifi) All in all it was a great week. I am booked to go back in April. My family enjoyed the holiday , meeting my friends and enjoying the Cuban hospitality . Yes the Starfish is dated and could use some love . There is so much potential here if they only had the material. What is lacking in some areas is made up by the kindness & joyful spirit of the Cuban people . If I'm going to Cuba I can't imagine going anywhere else but the Starfish !!

Tour50508601719

“Nice hotel to go!!!!👍🏾🫶🏾”

I went to this hotel and we take very good time,,very great place and what about the staff who was so nice and professionnal also cordial. I specialy meet Leo and Joel who make me feel like a part of them for that incroyable week,,,thx a lot folks!!!🫶🏾🤩🫶🏾🤩

Stacey N

04/05/2024

“It was amazing!!”

Took my children to the starfish cayo coco. It was an amazing experience for our first trip. The ocean is beautiful. 3 stunning pools fun entertainment organized by Leo Frank filled with games, pool shenanigans and dancing. Wonderful shows at night. Very interactive and engaging.

Valérie C

03/05/2024

“Best kite spot, best staff, best animation team!!!”

I really enjoyed my time in this hotel. The staff and the animation team, especially our new friend Leo Frank, are very nice and are doing all they can to make our stay the most enjoyable. The games near the pool were very entertaining. The beach is the best of the hotels in the area. My husband ... more

Spencer W

29/04/2024

“What you should know when going to the buffet”

Not much to complain about staff are friendly , you’re definitely not coming for the food . The one thing that I do have an issue with is that , during breakfast lunch dinners , you have all the employees/ grounds workers and staff (in the hundreds) that totally just pack the buffet area and you’... more

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Starfish Cayo Guillermo, Cayo Guillermo, Cuba