Novotel Bordeaux Lac

“Pretty good hotel with super links to Bordeaux city”

We have stayed at Novotel Bordeaux Lac many times, and in recent years as others have posted (as have I), it was beginning to look a bit tired. We last stayed there in August 2023 and the room in which we were staying had obviously been recently renovated, it was clean and comfortable. This time... more

We have stayed at Novotel Bordeaux Lac many times, and in recent years as others have posted (as have I), it was beginning to look a bit tired. We last stayed there in August 2023 and the room in which we were staying had obviously been recently renovated, it was clean and comfortable. This time we were possibly the first guests to stay in our freshly renovated room located on the fourth floor. The coffee machine appeared to have never been used, and the room had the smell of new paint and carpet. Decorators were still working on rooms on the fourth and third floor. As always, the hotel staff are very friendly and helpful, and for the first time we dined in the restaurant. It was actually pretty good for a hotel chain. Whilst there were plenty of waiting staff, I assume that there is not a massive brigade in the kitchen, for the food took a little time to arrive. That said, it was freshly cooked, and that takes time. The negatives - as others continually post, the room was very hot even with the aircon turned up to number 11 (in not brilliant weather in early March). At the end of the day, the hotel is quite old, so I suppose that there is only so much that can reasonably be done. We had a window open through the night, so that made it bearable. Also, we had a sofa bed for our teenage son. The bottom sheet and protector were very flimsy and were possibly ‘disposable’, and they slid off the bed during the night, so ideally another solution needs to be found for bedding. The bedding on the double bed was super. My wife ordered room service breakfast, and unfortunately there seemed to be a shortage of pain complet, for not only did she not receive it with her breakfast, but in the dining room itself there was only a little left when I had breakfast the first day - and none the second. Perhaps the hotel needs to be aware of changing eating habits in this respect, for it would appear to be a popular choice. Otherwise, the breakfast was adequate if unremarkable. We love Bordeaux, and when back in the summer, we will return to Novotel Bordeaux Lac.

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“Average at best ”

Average at best. Comfortable enough room but air conditioning was faulty apparently and it was a hot period in June. It let the hotel down badly. Other reviews also quote air con being faulty, so this appears to be a repeating occurrence by all accounts.

“Let down at the end”

Stayed here recently and was very impressed with the staff at the hotel and restaurant. All very friendly and catered to us not speaking the language. Room was great, very comfortable and the bathroom was excellent. Food at the restaurant was very tasty and reasonably priced. Only negative was ... more

Stayed here recently and was very impressed with the staff at the hotel and restaurant. All very friendly and catered to us not speaking the language. Room was great, very comfortable and the bathroom was excellent. Food at the restaurant was very tasty and reasonably priced. Only negative was when we checked out - we asked the staff member to call us a taxi, but instead he called a private driver which cost us a bit more. I suspect this driver was his mate and although it wasn’t hugely more expensive, it’s still annoying. He could have been honest and suggested his driver, we probably would’ve agreed. Left a bad taste to an otherwise great stay

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