Ucciardhome Grand

“The most helpful staff”

It is a bit of walk into the center of town, but we thoroughly enjoyed this property. Parking was very secure on site. Several excellent restaurants within a couple of minutes walk. Staff outstanding - Ben, Pia and Nicola could not have been more helpful.

“Almost wonderful but ...”

This 4 star hotel mystifies me. The staff is warm and friendly. The breakfast is decent. The linens are excellent, The little touches such sewing kit, Q tips, shampoo and soap are all indeed 4 star quality. Yet the hotel seems to lack any maintenance personnel and it shows -- badly. It seems thi... more

This 4 star hotel mystifies me. The staff is warm and friendly. The breakfast is decent. The linens are excellent, The little touches such sewing kit, Q tips, shampoo and soap are all indeed 4 star quality. Yet the hotel seems to lack any maintenance personnel and it shows -- badly. It seems this hotel is about 15 years old and It was done right - large rooms, quality mattresses etc. But things got worn out and break down over the years, yet none of this is attended to. For example the faucets are loose, the toilet seats are too small for the fixture (use your imagination) the railings for handicapped in the lobby are falling out of the walls, the plexiglass luggage backsplash in our room was cracked and broken and so unsightly we had to cover it it up. the chair looked as if it had been chewed by a dog. the colorful Welcome to Palermo book was more dog eared and flea bitten than an old monk's Bible. The tragedy in all this is that most of the disrepair is cosmetic and/or could easily be fixed if anyone would bother to walk through the rooms and take note.

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“Quiet spot for a quick visit”

We arrived on morning ferry from Naples at 7:30am and staff wee super friendly and helpful, letting us park our car in the secure car park before we checked in at 1pm. Room was huge, comfy bed and good shower (if a little leaky!). 15 min walk to tourist centre along pretty streets with lots of g... more

We arrived on morning ferry from Naples at 7:30am and staff wee super friendly and helpful, letting us park our car in the secure car park before we checked in at 1pm. Room was huge, comfy bed and good shower (if a little leaky!). 15 min walk to tourist centre along pretty streets with lots of genuine restaurants and shops away from the cruise crowds and tourist tat. Breakfast was usual fare and overall a good price for a decent comfy room and super lovely staff. Would stay again.

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