Beach Palace

“Don’t worry…wonderful vacation!”

Decided to write a review because our 3 families just returned from Beach Palace and had a wonderful time! Each family had 2 adults and older children (ages 18 to 23). We booked through a family member who has a VIP membership. From what we can tell, there are different levels of membership (if y... more

Decided to write a review because our 3 families just returned from Beach Palace and had a wonderful time! Each family had 2 adults and older children (ages 18 to 23). We booked through a family member who has a VIP membership. From what we can tell, there are different levels of membership (if you rent through a member). The highest being Diamond, second highest VIP, which is a black bracelet. We had a family member who is a VIP member and that is who we booked through (family member was NOT on trip with us). There are some amenities that are only for Diamond members like the covered cabanas on the beach. VIP level w/black bracelet can use the beds with umbrellas, which were still good and comfortable. Didn’t really feel like we were missing out on anything. There is beachside wait staff service for endless food and drinks. Overall, it was a great experience! We learned a few things that we would do differently next time, but would definitely (and are) going back next year. Admittedly, the resort does need some decor updates/facelift. But honestly, it was much, much better than what many of the reviews led us to believe before we arrived— so don’t worry. It is very clean and nice (both inside and outside). The staff is always cleaning and restocking, and you can easily use the Beach Palace App to reorder toilet paper, tissues, toothpaste, etc! We were supplied with “Chi” brand shampoo, conditioner AND a blowdryer and straightening iron to use during our week-long stay. As far as the resort buffet food goes, it was OK. We have been to many resorts and on cruises, and it was just about like all the rest. It is evident that the staff work very hard to keep the main buffet well-stocked with many options. If you ask or request something they are happy to oblige if possible (they made me oatmeal because I had not seen it on the breakfast buffet, but it actually WAS there, I just hadn’t found it). The staff service made the buffet better than most others I have seen. It doesn’t hurt to be kind and give nice tips! The restaurants were good, especially the steak at The Smokehouse. We also liked the asian/fusion restaurant, Momo. For a more casual dining experience, we went to the Italian restaurant, “Távola” and were pleasantly surprised! The pizza was awesome and pastas were very good! The other Italian restaurant is called “Gondola” and we felt it could have been better, but the dessert was excellent! Staff was always VERY attentive and hardworking to accommodate an allergy or special request at all restaurants and the buffet. By the way, speaking Spanish is definitely an advantage, but we were able to communicate clearly with most staff for the most part (in English) and be understood. We did not need reservations at any of the restaurants and did not have to wait long at all. The week we were there was just after the Spring break (busier weeks of March and first week of April). So it was perfect for us! The staff, if treated, as you would want to be treated, is amazing! So attentive and most of them always go above and beyond. Main Pool Bartenders Alfredo and Roman were excellent! They were so much fun and remembered our names and what each person drinks. They came up with excellent tasting shots for our many group toasts (even some great drinks without alcohol). Although this resort is on the smaller side compared to Moon Palace, if you are a beach person, this is definitely the place to go. In other parts of Cancun, the beaches do not have the clear water and ombre blue/turquoise colors like at Beach Palace. Our room was an ocean view, 6th floor for a family of 4 and had the most spectacular view of the main pool and stunning ocean water. Just sitting on the balcony in the evenings listening to the water and watching the moon/sky was so peaceful! If you are a family going with younger children, just a warning-when we were there (April 21-27) the waves were very strong. It was not really amenable to kid inter-tubes and boogie boards for little ones like other places we have vacationed in the US (like Hilton Head or the Outer Banks). Did not see many sand castles because the water is strong and washed most attempts away. But the beach does have some cool sand bars where you walk out into the ocean, and it gets deep, but keep going, and it gets very shallow so you can stand on the sand again. Another review mentioned the large Conch shells they found down in the sand. We looked but never found any. There are other shells if you search well, though. The main pool was great! Alexander, the water aerobics instructor was excellent and fun! They have pool and beach volleyball, water polo, underwater swim contests, beach soccer, and water zumba! As far as what we learned…transportation off resort grounds gets expensive after a few trips. We went once to an authentic Mexican restaurant and once to Senior Frog’s for a party night out with our over 18 young adults. Use caution off resort grounds, and stay alert at all times, because the environment is not safe at night off the resort, especially near the bars/entertainment venues. We did not allow them to go ofc the resort without us. Also learned that we should have just used the ferry to travel on a day trip to Isle de mujeres which was so much fun! Instead, we rented a boat which took much much longer to reach the island. You can rent golf carts on the island and drive yourself around for the day. We went to the beach with crystal clear water, shallow enough for standing. It was beautiful and relaxing. Careful-we almost stepped on a stingray! There is a ton of shopping for souvenirs and gifts (same type of touristy gift items), but there is also an art district that may have more upscale items (we didn’t make it there. Ran out of time). One drawback at the resort was the plumbing. We called maintenance three different times because our toilet would not flush. One time it took a couple calls to get fixed, but the other two times they were prompt in fixing it. The other issue is the lights in the room. They shut off on their own as I’m sure they are probably on automatic timers. However, the whole lighting system is kind of screwy and takes a day to get used to (no big deal). Overall, we are returning next year because we now know more about what to do and not to do. If you are on the fence about this all-inclusive, just remember that you get what you pay for, and it always pays to treat everyone with respect. Go with an open mind, and just have fun in the beautiful water, warm weather and awesome service!

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“Beach Palace does not disappoint!”

Beach Palace does not disappoint! This was our second visit to Beach Palace and from the moment we arrived we felt like family! Our favorite part was seeing all the fabulous employees we met last year again! We opted for the included, shared Palace transportation from the airport and waited ... more

Beach Palace does not disappoint! This was our second visit to Beach Palace and from the moment we arrived we felt like family! Our favorite part was seeing all the fabulous employees we met last year again! We opted for the included, shared Palace transportation from the airport and waited no more than 10 minutes for our van. We had one stop along the way at Sun Palace but we were still to the resort in less than 30 minutes. We love the location of this resort! It is right in the center of everything! Check In was prompt and efficient. We had our bracelets and were in our room very quickly! The bellboy arrived with our bags in minutes! We booked the Honeymoon Suite to guarantee a king bed. We were on the 7th floor with a fantastic view! I don’t know if there are any bad views the way this resort is set up. The room was spacious with a two person tub, a table/chairs, and a chair with ottoman. The mini fridge and the liquor dispenser were stocked with several liquor choices, beer, juices, soda and water. We had a table/chairs and a two person beach bed on the balcony. Overall we were very satisfied with the room! We spent the majority of our time on the beach. The weather was perfect and the water was wonderful! There was a little sargassum each morning that was promptly raked up and carried off. The beach is beautiful white sand with that classic turquoise water! The sand is soft but there are some shells. The walk into the water is easy and once you’re out a few feet it is just soft sand. Raynaldo made sure we had an umbrella every morning and Angelica, Joshuan, Antonio and Raymundo took great care of us making sure we had plenty of water and, of course, adult beverages!! Our late afternoons and early evenings were spent at the Sky Bar and pool. Once the main pool and beach are shaded there is still plenty of sun on the roof! They installed new umbrellas on some of the chairs while we were there which will help tremendously during the heat of the day. The bartenders and waiters were very friendly and efficient. We typically enjoyed an afternoon snack from the snack bar while relaxing in the pool. (The onion rings are amazing!!). Alfredo took great care of us in the evenings and we were happy to see him as the bartender at the shows as well!! Breakfast and lunch each day was at the buffet with Ernesto. They also offer an a la cart breakfast at Travola and the snack bar outside for lunch, but we enjoyed the choices and service at the buffet. Alex, Gabriella and Rosario also were standouts in the buffet! Our favorites for dinner were Gondola (Italian/Mediterranean) and the Smokehouse. Oscar and Nelly were great at the hostess station. They were both so friendly and welcoming. Juan was fantastic as a waiter. He remembered our drinks and our orders after the first night. He surprised us with table side Bananas Foster on our last meal there. Ir was fantastic! The Smokehouse was equally amazing! Yair made sure we had a great table to enjoy the view and Alejandro was a rock star! He made our dinners so enjoyable and gave us a fantastic send off with a romantic table for our final night. I highly recommended ordering the lobster ($29 upcharge but totally worth it!)! It was two decent sized grilled tails flambéd table side and served with grilled vegetables. It was amazing!! The sports bar was our after dinner spot. Odely is the sweetest waitress and is so attentive! We loved talking with her and catching up from last year. They have live music, bingo, karaoke, pool tables and lots of TV’s. It’s a great place to relax before and after the shows. The evening entertainment was very good! We went to all of the shows except the Mexican Show and they were all fantastic! The Mentalist was very good, the Glow Light Show was pretty cool, the Magician was similar to the Mentalist but very entertaining and the Michael Jackson show was fantastic! Overall we love this resort and will definitely be back next year!

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“Easter holidays”

We came to Beach Palace for our Easter holidays this year and it was fantastic. The beach at this hotel is breathtaking and the views from our floor level 12 room was just perfect. Food was great quality and loved Tavola! My fav restaurant by far. My daughter loved the crepes, cookies and ice cr... more

We came to Beach Palace for our Easter holidays this year and it was fantastic. The beach at this hotel is breathtaking and the views from our floor level 12 room was just perfect. Food was great quality and loved Tavola! My fav restaurant by far. My daughter loved the crepes, cookies and ice cream from the Sweet and Coffee shop also. The service at this hotel you were always met with a smile and the staff could not do more for you! Special mention to Gabrielle who had my poached eggs everyday before I even had to ask once she knew me. The rooms do need a refurb but if you love the beach like we do it’s still in keeping with the wood theme beach feel. Housekeeping service could do with working on as some days would not be serviced and would have to be reminded more than twice.. the room was cleaner than other days too. We were not met by large queues for dinner time and room service was decent quality too! The service at this hotel you were always met with a smile and the staff could not do more for you. This hotel had a relaxed vibe and whilst the hotel needs a refurb update I would still highly recommend this place. Great location if you get bored of the beach/pool days and want to branch out we went to Bubba Gump Shrimp for lunch one day and the Aquarium with my young children. Also a shopping centre La Isla close by. I would definitely come back here or recommend to anyone that I know! Great relaxing holiday on the beach.

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