The Palms Resort Of Mazatlan

“Nice, reasonably priced hotel”

We stay here every time we're in Mazatlan. This year the pool area has been demolished and a new sea wall and pool are being quickly built. The adjacent property north of the Palms has a small pool for use while construction is under way. The restaurant does a huge business now - prices are reas... more

We stay here every time we're in Mazatlan. This year the pool area has been demolished and a new sea wall and pool are being quickly built. The adjacent property north of the Palms has a small pool for use while construction is under way. The restaurant does a huge business now - prices are reasonable too. Rooms are as they always are - utilitarian, clean, and the wifi is good. Air conditioning is marginal, thermostats only allow for slight cooling. Coming from the frozen north I like a cool room to sleep in.

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“Under new ownership”

We've been staying here since this resort was a Holiday Inn 20 plus years ago. This was our first time back since 2019 and the resort is under new management. First impression was the resort was busy - although much of the crowds in the lobby were here for functions or the restaurant. The tennis ... more

We've been staying here since this resort was a Holiday Inn 20 plus years ago. This was our first time back since 2019 and the resort is under new management. First impression was the resort was busy - although much of the crowds in the lobby were here for functions or the restaurant. The tennis court was gone - but I never saw it used. One other noticeable change was the complete absence of guests from the US or Canada - that wasn't a problem; we came to Mexico not to hang out with others from the US or Canada. The air conditioners worked better than previous visits, water pressure was good. Our last visit here in 2019 featured loud parties, drunk high school students, and the frequent smell of pot. We stayed here for a week and there was none of that. Wait staff at the pool never asked if we wanted anything to drink or eat. Two young women waitresses? walked around as if joined at the hip - never taking or bringing orders to others. Security was almost always present around the pool - I spoke to one who explained what he was looking for - keeping order. It was all good. The rooms are small. When I sat at the desk at my laptop my wife could barely squeeze by (and she's not a large woman). Still no room refrigerators but there was coffee and bottled water replacements every day - previously only the first night's water and coffee was provided. Ice machines were gone; a small amount could be found at the bar. The washer and dryer were gone too. Finally, all the staff was new. Over the years we had gotten to know some of the previous staff and it always nice seeing them again; many worked there for years.

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