Isla Mujeres Palace

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted. Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Activities and facilities/equipment All non-motorized water sports are included. Water activities Kayaking Snorkeling Snorkeling excursions Land activities Bicycling Fitness facilities Lessons/classes/games Bartending Language Entertainment Onsite entertainment and activities Theme parties Not included Motorized water sports Surcharge for premium food items Spa/beauty facilities and services. Policies: This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa and Mastercard; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 11:30 PM. . Check out: 12:00 PM.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A ferry terminal shuttle is provided at no charge, and free valet parking is available onsite.

Sports/Entertainment: Guests can enjoy a refreshing swim in the outdoor pool area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols on the terrace invite guests to relax and unwind. For guests who wish to keep active, bocce, beach volleyball and fishing are available. Guests can take part in a comprehensive water sports programme, which includes paddle boating, canoeing, water aerobics and aquafit, with catamaraning, snorkelling and diving available for a fee. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and aerobics. After a long day, guests can relax in the wellness area, which features a spa and a beauty salon. Massage treatments are among the facilities available for an extra fee. The resort offers an entertainment programme for adults.