Maroma, A Belmond Hotel

The following facilities or services will be unavailable from August 1 2023 to November 15 2023 (dates subject to change): Spa Spa/Beauty services. Mandatory fees: You'll be asked to pay the following charges at the property: Deposit is payable by wire transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. . Optional fees: Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4) Pet deposit: MXN 4000 per stay Pet fee: MXN 4000 per pet, per stay Service animals are exempt from fees Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) Rollaway bed fee: MXN 129.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Pool access available from 7:00 AM to 7:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. A car is recommended for transportation to and from this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond). This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site Safety features at this property include a carbon monoxide detector and a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: Pets welcome. House Rule: Smoking permitted. House Rule: Parties and events allowed.

Featured amenities include limo/town car service, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Sports/Entertainment: Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, golf, paddle tennis, archery, fishing and horse riding. With snorkelling or, for a fee, windsurfing, sailing, catamaraning, kayaking and diving available, fans of water sports have plenty of options to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath and massage treatments. Subject to charge: a beauty salon. A kids' club and live music are also options for entertainment.