Hotel & Spa Terraza

“We'd love to go back!”

We booked in to the Hotel Spa Terraza on a Monday afternoon and from the moment we arrived our welcome couldn't have been better. The member of staff working at the reception couldn't have been more helpful. She checked us in, explained the keys and the car parking, and even met us 2 minutes late... more

We booked in to the Hotel Spa Terraza on a Monday afternoon and from the moment we arrived our welcome couldn't have been better. The member of staff working at the reception couldn't have been more helpful. She checked us in, explained the keys and the car parking, and even met us 2 minutes later in the (quite tight) garage with a luggage trolley. We went to our rooms to settle in. Very comfortable beds. Very clean. Lovely balcony looking over the beach and the hotel's private garden. I even had a lovely welcome when I had to return to the reception desk less than 5 minutes later when I'd lost my key card - thank you. The next morning the welcome and quality of the buffet in the restaurant was brilliant along with the welcome, food and service in Bims. Montse (sp.) and the team were a credit to you on both days. The young person giving out towels in the 'beach garden' was polite and v helpful. Very comfortable sun beds and lovely towels. The ladies cleaning the rooms on our floor (2) were just delightful. Rooms were immaculate. Everyone working at reception - fantastic. We would love to come back, so we're saving our pennies / cents. Thank you everyone A couple of things stopped me making this 5 stars. - you might want to consider coffee making facilities in rooms. Lots of people like a coffee first thing/ before breakfast. - the seats on our balconies were not comfortable. It meant we didn't take full advantage of this seating area with a great view. - consider warning people booking parking that space in the garage is quite tight to park a large car.

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“Geordie gastronomes in Spain.”

Lovely modern spa hotel. Very professional, multilingual staff. Great situation as it’s located between the old town (1km) and the larger modern hotels (1km). Easy to navigate there as it’s on the main road into town Opposite the old walled fortifications. Excellent breakfast (the restaurant wasn... more

Lovely modern spa hotel. Very professional, multilingual staff. Great situation as it’s located between the old town (1km) and the larger modern hotels (1km). Easy to navigate there as it’s on the main road into town Opposite the old walled fortifications. Excellent breakfast (the restaurant wasn’t quite open at our visit). Spacious, comfortable public areas. Good size swimming pool set in an enclosed green area. Beautifully clean beach 10m from the hotel. Carpeted stairs and floors make this a very quiet hotel guaranteeing you a good nights sleep. We had one of the best massages in the spa which is situated on the top floor. The spa is a delight and has friendly professional staff looking after you. The view from the spa pool is amazing with a virtually 360 degree field of view. Roses is a great place for families with a great beach and marvellous views of Roses bay. Has a lot of water sport opportunities and boat trips around the beautiful coast. There’s a large parachute 🪂 school nearby and a parachute simulator for the less adventurous. Definitely worth a visit.

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“Come here for a drink at the overlook terrace, and thats all.”

Its a great looking hotel. Obama stayed here. The pool is massive (and freezing). The restaurant is expensive but good. Back to the pool. Its huge and beautiful. And its freezing cold. Go tell them. They know already, its done on purpose. Its so cold, sometimes I would just sit by the pool to w... more

Its a great looking hotel. Obama stayed here. The pool is massive (and freezing). The restaurant is expensive but good. Back to the pool. Its huge and beautiful. And its freezing cold. Go tell them. They know already, its done on purpose. Its so cold, sometimes I would just sit by the pool to watch people try to get in, and quickly go to the hot tub. Which is also cold for a hot tub. Staff at the restaurant. 10/10. I hope youre paying them well but somehow based on the ugly tourism of barcelona, I highly doubt it. I was charged 300 euros for my dogs for 3 nights. Not a deposit, I mean 300 euros as a fee for them to stay with us. Insanity. They told us "its for us bringing you dog beds and dog bowls etc". What? hahahahhaa.

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“Below-average experience for several reasons (there's no option for 2.5 bubbles)”

It's listed as a 4-star but I beg the differ. Standout issues: 1) AC barely functional; you couldn't feel the cool unless you stood directly under it. The room was balmy at best. When I mentioned it at the front desk, the bogus excuse was to set it to 24 or 25, wait a long while, and it'll star... more

It's listed as a 4-star but I beg the differ. Standout issues: 1) AC barely functional; you couldn't feel the cool unless you stood directly under it. The room was balmy at best. When I mentioned it at the front desk, the bogus excuse was to set it to 24 or 25, wait a long while, and it'll start to cool. huh?!? Of course this didn't work. Basically, it was an old system and you likely have to pay for an upgraded room category to get a functional AC. In short, don't get a room that has a dial AC unit. BTW they didn't offer a room switch and seemed apathetic to the whole issue. (2) Don't expect quick service at the outdoor bar area. It was clear they were short staff with only one "functional" employee serving all of the customers (while the "bartender" disappeared for periods of time and seemed to be complaining the rest of the time). We waited for well over 30 minutes before I sought out the server. And even at that, they didn't come to our table for perhaps another 20 - 30 minutes. And no apologies for slow service. Clearly management hasn't set hiring for their high revenue area their top priority. (3) Had to ask for refills of the Rituals products in the bathroom, which they defended were filled everyday. (4) This was the ONLY hotel I've ever stayed at that didn't ask "how was your stay?" nor have I received a post-stay review. It's clear they don't care. It's probably in their mission statement. This hotel is listed as a 4-star (!!). Don't expect a 4-start experience; you'll be disappointed. I believe what is making it a 4-star is the oceanfront location and the large common areas. Closing with a "plus" note: the breakfast was good. Will not return to this hotel.

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“Broken AC”

Woke up in a puddle of sweat because the AC stopped working. I went down to complain, and I wasn’t the only person. The staff is super nice, wonderful location, delicious breakfast, and the rooftop pool is wonderful with a wonderful view. We are here as a group, some units have an upgraded interf... more

Woke up in a puddle of sweat because the AC stopped working. I went down to complain, and I wasn’t the only person. The staff is super nice, wonderful location, delicious breakfast, and the rooftop pool is wonderful with a wonderful view. We are here as a group, some units have an upgraded interface and their AC seems to work better. Looks like they need to upgrade the rest of the rooms.

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