H10 Salauris Palace

“Gone down hill.”

3rd time we have stayed here, but wasn’t upto H10 standards. Just arrived home from a 4 night break. This time we brought family with us. Out of the 4 days there in the restaurant, we only got asked once if we would like a drink with our food in the afternoon and night time, ... more

3rd time we have stayed here, but wasn’t upto H10 standards. Just arrived home from a 4 night break. This time we brought family with us. Out of the 4 days there in the restaurant, we only got asked once if we would like a drink with our food in the afternoon and night time, ( 9 people yes 9 of us ) so in the end I went the bar my self and it’s about 50 meters away. When I came back with the drinks the male manager shouted I’m not allowed to bring drinks in. I couldn’t believe what I was hearing. I immediately told him that There isn’t enough waiters, and in 2 days we hadn’t had a drink with our food, so decided to go the bar myself and buy it there. I also told him I will continue to do this for the rest of my holiday, and he soon shut up. There was not enough staff and cooks in the restaurant, we was stood at the live cooking for 7 minutes before the cooks decided to come out, it was unbelievable, an embarrassing as we told our family the H10 hotels are amazing, as we usually stay in the H10 Vintage, and the H10 Delfin in Salou, which are absolutely fantastic, as with all the other H10 Hotels we stay in. At the cooking station there’s a que for omelettes, and the same que for fried eggs. When the eggs get put out, people just go to the front of the que an take them, which is not there fault, as the hotel should have signs saying which que is for eggs and omelettes as this was causing trouble between residents. Also there was only one cook which was unbelievable as they couldn’t keep up with the demand, and resulted in your breakfast going cold. And dinner and evening meal. Please please H10 get more staff or people will go else where like the Olympus Palace or Marblau. Also waited at reception for pool towels for 20 minutes as there was people checking in, for then to be told you have to go down the stairs to the spa,, Why not put a sign above reception, so whilst people are queuing for towels they will see it an go down stairs rather than waiting an wasting there time. This happened on many occasions whilst we was sat in the lobby, so come on surely the staff should realise this. Kids was all disappointed as in the 4 days they never done pizza, a don’t think they actually do in the full board. Whilst this is one of the only family H10’s left in Salou in this area, as the vintage is now an adult only and the delphin is,its unbelievable. Also the vintage and Delfin do amazing food and pizzas. Cleaners are amazing, the place is spotless. The beds are lovely a comfy. Check in staff lovely. But due to the lack of staff in the restaurants we didn’t enjoy it, and it will be our last time we visit. Please go to the vintage an Delfin a see how they run them, as the are amazing. Thank you. Ps stayed in room 438. 437. 441. On the 20th April 2024 Please feel free to contact us.

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“Noisy at night time ”

Stayed for a few nights with breakfast...breakfast gets busy at 9.15am with really large queues outside the hotel lobby...breakfast is amazing with plenty of delicious food, especially the English sausages...BEWARE though from 9.30 pm to 10.30 the hotel has flaminco dancers and you will hear t... more

Stayed for a few nights with breakfast...breakfast gets busy at 9.15am with really large queues outside the hotel lobby...breakfast is amazing with plenty of delicious food, especially the English sausages...BEWARE though from 9.30 pm to 10.30 the hotel has flaminco dancers and you will hear them banging their feet throughout the whole hotel ...so if your trying to relax at this time at night, this hotel is not for you...its around a 5 minute walk into the town ...please also note that the area at the swimming pool is non smoking...we were having a vape outside the pool area and were told by the lifeguard, no vaping...but the following day we spotted 3 people smoking cigarettes and nothing said to them...been to salou now 3 times and sadly I wouldn't stay here again

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