Serenity Amadores

“Simply cannot find anything negative to say - absolutely amazing accommodation”

Beautiful apartments with the most helpful staff. Shout out to Anastasia who made sure we had the best time. The apartments are perfect, modern and spotlessly clean with everything you could need. So much attention to detail has been paid. We booked a top floor room with a huge terrace furnishe... more

Beautiful apartments with the most helpful staff. Shout out to Anastasia who made sure we had the best time. The apartments are perfect, modern and spotlessly clean with everything you could need. So much attention to detail has been paid. We booked a top floor room with a huge terrace furnished with table and chairs as well as cushioned sun loungers and parasol. The on site shop is well stocked and not over priced and fresh (still warm if you got the timing right) croissants available every morning. Lovely pool area which was never too busy and a pool bar for those afternoon cocktails and a small bar menu too. Cannot find fault with anything. We will definitely be back 🧡

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“Peaceful, excellent hotel with very friendly staff.”

Excellent hotel. Clean, peaceful. Everything worked perfectly. Nice peaceful pool area. Excellent views as the hotel is up in the hill. Very friendly staff, young lady at the reception was absolutely fantastic. Minimarket next to reception was really handy. We’ll certainly visit this hotel again.

“A quiet mini break with my hubby”

We had a pleasant 3 night stay here. We picked a Premium top floor apartment & can't really fault it overall. The room was extremely clean, spacious & full of the amenities you'd want. I also liked how there was extra towels, robes & a large water bottle in the fridge for day 1. The bed was m... more

We had a pleasant 3 night stay here. We picked a Premium top floor apartment & can't really fault it overall. The room was extremely clean, spacious & full of the amenities you'd want. I also liked how there was extra towels, robes & a large water bottle in the fridge for day 1. The bed was massive & very comfy. Maid service daily & toiletries topped up. Ben at reception was very helpful, as was the lady we spoke to in the Mini Market too. Views are lovely from here. My only gripe was the main patio door didn't lock with the handle but there was another lock near the floor that secured the door fine. Pool area looked nice although we didn't have a chance to use it. Not sure if the pool bar was open. Overall I'd recommend this place to anyone who wants to relax at their apartment - it was very quiet & calm. Great location for that plus if you do want to venture out to the bars, restaurants & beaches then the taxis are cheap & reception are happy to order them for you.

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“Almost ”

We arrived after a long and tiring trip and was met with a question of upgrading our room. We asked to see our original room and went up and discovered a much better view and a bigger outdoor area. After upgrading, which we soon regretted, we discovered that the air condition was immensely loud, ... more

We arrived after a long and tiring trip and was met with a question of upgrading our room. We asked to see our original room and went up and discovered a much better view and a bigger outdoor area. After upgrading, which we soon regretted, we discovered that the air condition was immensely loud, even on the lowest setting, and the fan in the bedroom sounded like an aeroplane. Went for a shower and the shower was broken. Disheartened by these clear flaws we asked to be downgraded the following day. We had to pay extra for one night stay, and we agreed willingly. The caretaker came to fix the shower as we were packing our suitcases and left with the shower hose. Almost worth upgrading. Please, don't upsell when guests are arriving, Serenity. We went to the hotel shop and met the person who upgraded us. Now, we were stonewalled and we felt it highly uncomfortable. I thought she might be disappointed after losing commision on the upgrade, but please don't punish your newly arrived guests, Serenity. We have never experienced anything like this. We realized that taxis were the only solution to get anywhere from the hotel. There are shuttle bus services on nearby hotels. The flowers on the wall outside were not being taken care of and weed had grown there. Please, remove such things rather than having that on the walls, Serenity. The beds are hard, as people have mentioned, but got better when we asked for extra padding. Cleaning staff were always helpful. We tipped them and received better towels. If we didn't the towels got downgraded. Strange, but understandable. After long excursions we were glad to see tv-channels from our country, but, sadly it fell out constantly which was mostly annoying. Please, fix your service, Serenity, it fell out every time we tried to watch some news. The outside bar sells drinks and microwave warmed food. We went to order something but the staff weren't there. They were on the inside doing something else. They eventually arrived and the food was not recommendable. We ordered some spa treatments that were announced on the hotels website. The hotel does not have it's own spa per se, there is a woman who arrives from 1600 hours if you order 24 hours in advance. The prices that are next to the store are not followed when ordering. I realized that quickly. Website states that massages are given in a wooden cabin in the garden with surrounding waterfalls that separate the rooms. Please, give the right info online and make things clearer, Serenity. There were more children and locals in the weekends in the pool area, even though our room was close the the pool it didn't bother us at all. We saw the children enjoyed themselves and that is the most important thing. We expected a lot more from a four star hotel and were disappointed that things seem to not be taken care of. The small details that seem to slip by give witness of a hotel that's seen better days. We did not meet all the happy faces we read about before arriving. The reception was often unattended leaving us waiting for quite a while. It felt like Serenity almost got it right, but only almost. We felt the hotel was not worth the price we paid for it. We didn't feel warmly welcomed. We felt a bit like we were in the middle of nowhere having to sort out all the details that could have been there from the start. When we checked out we were met with a thank you when delivering our room cards. There were no one else there and we have never experienced not being asked about our stay or at least someone telling us goodbye or hope to see you again. Our stay could've easily had been a much better one, it was an almost all the way. Even the hotel sign almost works. We feel the responsibility lies with the people in charge of this hotel and not the staff. We will not return.

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