Gran Castillo Tagoro Family & Fun

“Our favourite resort on the island!”

Just returned from our 5th visit, we love the resort and fantastic staff, so nice for the staff to recognise us, Nancy, Dennys, Shelley, Hassan, Leydis and so many great staff make the holiday perfect for us, we always stay in the Adults only area as we love the peace and quiet however all the fa... more

Just returned from our 5th visit, we love the resort and fantastic staff, so nice for the staff to recognise us, Nancy, Dennys, Shelley, Hassan, Leydis and so many great staff make the holiday perfect for us, we always stay in the Adults only area as we love the peace and quiet however all the facilities a great in our opinion and the family areas are always buzzing. Being 1 vegan and 1 vegetarian, we struggle with food choices wherever we go especially higher protein vegan food but the restaurants here cater for us, even offering freshly prepared dishes just for us (tofu, seitan, burgers, sausages), over and above the main buffet choices which really makes a difference. This is why we always choose the Gran Castillo as we know what to expect and we never leave hungry. The premium all inclusive package also offers a great package , a better premium drinks choice (including our favourite Rioja!), the use of Bali beds for the entire stay, a taster menu at the exclusive Sansofé restaurant and a complimentary massage at the spa. All in all, our favourite destination and we'll be going back as soon as we can!

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“Splashing fun with the family”

On our second trip to Lanzarote, we enjoyed a relaxing break at the Gran Tagora with two boys, 7 and 10. The hotel is a really friendly place and set up for families. Our room was good on arrival, but we decided to try and upgrade to one with some separation between us and the kids (lol) and were... more

On our second trip to Lanzarote, we enjoyed a relaxing break at the Gran Tagora with two boys, 7 and 10. The hotel is a really friendly place and set up for families. Our room was good on arrival, but we decided to try and upgrade to one with some separation between us and the kids (lol) and were accommodated. For a reasonable extra tariff, we sorted out a very large room, with a massive balcony overlooking the adult-only pool area, and we almost had 3 rooms in one - thank you, staff, for that. The buffet is the buffet, as you'd expect, a lot of meat and paella. Breakfasts were best, in the evenings lots of kids walking around with bowls of cola bottles and ice cream; our kids loved this. The main pool is lively, and we enjoyed games of water polo, organised by the outstanding 'animacion' team. Particular shout out to Zacarias, a lovely bloke we ended up chatting to and wrestling in the pool with over the water polo nearly every day; a fantastic professional, and great with all the families. Recommend the coastal path to the marina, a very pretty walk and once you get there, lots of market stalls, ice creameries and bits to do. We were all inclusive and no complaints there. I would recommend this a family hotel with younger children, we sadly did not make the spa but the hotel seemed to have fairly extensive facilities and the staff cannot be faulted.

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“Great stay but Xmas day let down”

Fantastic hotel with amazing facilities!Food at the restaurant always served to a top standard.Christmas day was a huge let down with limited activities and no special feeling.In the Santa meet and greet kids were given the same gift as previous years.Some of the evening shows need to be reviewed... more

Fantastic hotel with amazing facilities!Food at the restaurant always served to a top standard.Christmas day was a huge let down with limited activities and no special feeling.In the Santa meet and greet kids were given the same gift as previous years.Some of the evening shows need to be reviewed but some really good.

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“Good hotel but some improvements are requested to suit adults customers without children”

We appreciated very much the kindness and helpfulness of the staff, the huge bedroom and bathroom, the location of the hotel, the food and the fact they gave us the bedrooms numbers we had asked without having to be charged for that (well, it was our second stay in this hotel and the 6th or 7th i... more

We appreciated very much the kindness and helpfulness of the staff, the huge bedroom and bathroom, the location of the hotel, the food and the fact they gave us the bedrooms numbers we had asked without having to be charged for that (well, it was our second stay in this hotel and the 6th or 7th in Dreamplace hotels !) We had the surprise to discover that, unlike the year before, diner's drinks were no more included in our half board rate but to compensate this change and the lack of information, the manager kindly offered a free entrance to the SPA for both my parents and us. We appreciated as well very much the courtesy room the hotel lent us the day of departure as our flight back to France was in the afternoon) However, it really seems as if this hotel is focused on families and doesn't really care for senior couples coming in holidays without children. For example, in the dining room, there is no suitable "adults only area". The only place that was really separated from the rest of the noisy dining room was the small room with the fire place but unfortunately, this year, it was no longer for adults only. My elderly father, who has hearing aids, was very bothered. The worst experience of our stay was the swimming pool area for adults only ; the swimming pool was much colder than last year so we couldn't use it. The first week, we were without my parents (but the hotel was quite ful)l and we compensated using the jacuzzi that was warm and nice. The second week of our stay -Spanish holidays were finished ans the hotel was quite empty- my parents joined us but suddenly the hotel drastically lowered the temperature of the jacuzzi so we could no longer use it as it was to cold for us (my parents got it warm just the first day of they stay !!) Despite our requests, we never managed to get it back to nice temperature ! I can understand the vital need for the hotel to compensate for the rise in energy costs by saving money but may I suggest that management do this by another means, such as reducing food waste by raising customer awareness in the dining room for example instead of penalising adults customers without children when they are not so many in the hotel We are not sure to come back to this hotel because of this last point as a "for adults only" heated swimming pool and a warm jacuzzi were very important criteria for us !!

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