Alua Tenerife

“Nice hotel, food needs improvement.”

Hotel was clean and nice, we got upgrade to suite and it was very spacious, only bad thing in the room was the pull out couch in living room, when i sat on it, i sunked very deep and it just wasnt comfortable. We had half board, breakfast was good usually but in the dinner there were too little ... more

Hotel was clean and nice, we got upgrade to suite and it was very spacious, only bad thing in the room was the pull out couch in living room, when i sat on it, i sunked very deep and it just wasnt comfortable. We had half board, breakfast was good usually but in the dinner there were too little choices, we went to eat somewhere else after the dinner. In the dinner customers were very rude, anywhere else we havent had such bad experience??

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“Mediocre - not the best, not the worst but probably wouldn’t come again”

Location is good, free bus to town centre and lots around, 10 min walk to Loro Parque but far from airport. Rooms are spacious modern comfortable and clean, food is ok good selection but nothing out of the ordinary all inclusive buffet. AI drinks good too. Gym is free for weights cardio is charg... more

Location is good, free bus to town centre and lots around, 10 min walk to Loro Parque but far from airport. Rooms are spacious modern comfortable and clean, food is ok good selection but nothing out of the ordinary all inclusive buffet. AI drinks good too. Gym is free for weights cardio is chargeable. Very few English people, mostly French or German. No smoking or vaping anywhere on site - there is a small smoking area with 2 seats and a table, not somewhere you could or would want to sit all day. Staff are ok - some very rude, others really nice. VIP services try to get you to attend a 90 min sales breakfast but you do get €100 voucher for attending, but once you say no they are super helpful. Spa is chargeable and requires you wear a swim cap. Mediocre - not the worst and not the best experience we’ve had but probably wouldn’t come again. Weather was shocking.

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“Good location and hotel. Awful rude staff.”

Ideal location. Only 15 minutes from town . Rooms clean and well serviced every day. We went half board and were part of a my favourite club. This club meant we could have a snack near reception between 11-7. There was also a fridge full of soft drinks and a bottle of cava in the room. We were in... more

Ideal location. Only 15 minutes from town . Rooms clean and well serviced every day. We went half board and were part of a my favourite club. This club meant we could have a snack near reception between 11-7. There was also a fridge full of soft drinks and a bottle of cava in the room. We were initially very impressed with hotel on the first day or so . This impression did not last long. This hotel is unsuitable for English speakers and families as the majority of guests are French and German and are all retired. The staff are incredibly rude particularly in the restaurant . On two occasions they shouted at my daughter regarding things we weren’t told about. This made her very nervous and anxious about doing stuff wrong for the rest of the holiday. My favourite club is crazy when most guests are inclusive. Drinks are not provided with dinner. Wouldn’t recommend this hotel and will not be going here when we return to Tenerife.

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