Apartamentos Alta

“Apartment Alta”

Location, location, location. Small pool, no air con, no sharp knives in the cutlery tray. Very noisy from the nearby Oratavia hotel. Staff are very good and friendly. It is centrally located which is what we wanted.

“Very good apartment, but with a hot water problem”

We spent two weeks here in February, and found the apartment to be very comfortable and with an excellent location. The building is slightly set back from a very attractive road, but we were pleased to find that it was very quiet at night, with negligible road and street noise, even with the bed... more

We spent two weeks here in February, and found the apartment to be very comfortable and with an excellent location. The building is slightly set back from a very attractive road, but we were pleased to find that it was very quiet at night, with negligible road and street noise, even with the bedroom window open all night. The location is perfect – a quiet area, near the sea, just out of the town -centre, but within easy walking distance of good restaurants, shops, and bars, and with no steps or steep hills to climb. The rooms are large, and well-furnished. We found the chairs, settee and the twin beds to be in good condition and of a much better standard than we expected for the price. The kitchen area was basic but was sufficient for our needs, and the staff were extremely helpful, and provided us with a few items that were missing such as a kettle, some knives, and 2 beer mugs. We did have one significant problem, however: the hot water was simply not enough to have even one decent shower – especially if you want to wash your hair as well. We were able to manage the situation by running the shower at the lowest pressure possible, and not as hot as I would have liked. This strategy allowed me to have a warmish shower lasting 10 minutes without the water running cold at the end. My husband then had to wait for about 20 minutes until the water heated up again. The problem was due to the apartment’s very small hot water tank that held only 30 litres of water. It is such a pity that this otherwise excellent accommodation has this draw-back. We were told that all the apartments had a similar 30-litre water tank. I would definitely consider coming to the Apartamentos Alta again because of all of the other advantages offered, but the poor hot water provision is very much a disincentive, especially for a long-stay holiday. We intend to come to Puerto de la Cruz every year for at least 6 weeks, and I know that many visitors at this time of year have similar plans. I do hope that an upgrade to the hot water will be considered in the near future.

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“Clean & friendly”

We were a group of 11, ages from 1 to 74, stayed here for 14 nights. Our expectations weren't particularly high as the apartments were relatively inexpensive and the reviews weren't fantastic. We intended to use Alta as a base from which we could explore Puerto de la Cruz. Check in was after midn... more

We were a group of 11, ages from 1 to 74, stayed here for 14 nights. Our expectations weren't particularly high as the apartments were relatively inexpensive and the reviews weren't fantastic. We intended to use Alta as a base from which we could explore Puerto de la Cruz. Check in was after midnight but was fast and smooth. Initially we got three rooms on the 8th floor but once we got to the rooms we felt that we were too high as we had five young children in our party. We went back to reception and were quickly relocated to one room on the first floor and two rooms on the second floor without any complaint or hesitation. This could probably have been easily avoided had we contacted the apartments directly at the point of booking. We had views on two sides of the building. One overlooking neighbouring apartments and hotels, the other two rooms overlooking apartments and a derelict building. The derelict building caused no issues at all, it wasn't pretty but we didn't go to Puerto de la Cruz to look out the window. The rooms were spacious and clean. The beds were quite hard but still ok. The kitchens areas were adequately equipped although we did eat out 13 of our 14 nights there. The rooms were cleaned every day except one of the two Sunday's of our stay, towels also changed daily. The televisions had a lot of channels, only one English channel; BBC world service news. But they also had a lot of radio channels so we were fine with just music as we didn't travel to Tenerife to watch TV. The free Alta internet worked in all three rooms although the signal strength was poor in some areas of each apartment. Most phone companies provide free roaming using your own data these days so it wasn't an issue. We never used the small cafe/bar that was part of the building for food although we did purchase soft drinks, alcohol and coffee there, all inexpensive and all with friendly service. This bar did shut early each afternoon but the local supermarket is across the street so everything you could need was easy to get. The pool area is quite small but very quiet. The pool is also small, I think 1.4m to 1.55m in depth so perfect for children and perfect for a quick dip for adults. There is no air conditioning so the rooms are very hot, especially in the night but €20 buys you a fan in one of the local shops which negates that issue. Our airport pickup was at 4pm. We had to hand the keys in for one apartment at midday but we were allowed to retain the keys to the other two apartments until 4pm at no extra cost. Very friendly and helpful staff. Perfect location, minutes from a supermarket, minutes from the beach and Lago martianez, minutes from restaurants and cafes. The Alta is on a hill but so is every other building in the town. I wouldn't hesitate to stay here again or to recommend to anyone looking for a basic clean apartment in Puerto de la Cruz.

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“The family from Llandudno. ”

We stayed at Alta Apartments from 5 to 15 August. After a very late arrival and a blip with the electrics we settled down in very spacious clean apartments with daily room service. On the fourth floor we looked onto a derelict building where squatters lived with their dog. No problem really but a... more

We stayed at Alta Apartments from 5 to 15 August. After a very late arrival and a blip with the electrics we settled down in very spacious clean apartments with daily room service. On the fourth floor we looked onto a derelict building where squatters lived with their dog. No problem really but a nicer view would have been good! Each morning we had breakfast with plenty of variety but little courtesy. Not even a Buenos Dias was ever heard!! The room maids were more pleasant though. No in house entertainment here but we found enough in the vast variety of cafe bars/restaurants along the pretty promenade which comes to life nightly with musicians opera singers and buskers. My two grandchildren managed to swim with their Mum in the safety of the tiny harbour watched closely by Life Guards. A lovely holiday overall but little to occupy the youngsters in Puerto de La Cruz.

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