Hotel Fergus Puerto de la Cruz

“Enjoyable stay for the price”

Enjoying our time so far at Fergus hotel, staff friendly and helpful. No complaints at this time. Attended a cocktail demonstration which was fun. Though it is a shame there are not more cocktails and choice included for those staying all inclusive. The demonstrated cocktail costs around €6. It... more

Enjoying our time so far at Fergus hotel, staff friendly and helpful. No complaints at this time. Attended a cocktail demonstration which was fun. Though it is a shame there are not more cocktails and choice included for those staying all inclusive. The demonstrated cocktail costs around €6. It would have been useful to know what is included before booking as this is not what I expected. Room clean and spacious, some repairs required to the toilet seat and thermostat but do not impact stay so far. Located well for the beach and exploring locally. Close to supermarket etc. Food as expected from a budget all inclusive, decent choice.

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“Too many school trips here”

We had a last minute holiday, booked one day, arrived the next. 4* to get something nice. It is nice, we were upgraded to a beautiful suite, far more room than necessary, 3 balconies and totally spotless. Sounds good yes? We arrived at 22.50 , no food available and all inclusive drinks stop at ... more

We had a last minute holiday, booked one day, arrived the next. 4* to get something nice. It is nice, we were upgraded to a beautiful suite, far more room than necessary, 3 balconies and totally spotless. Sounds good yes? We arrived at 22.50 , no food available and all inclusive drinks stop at 23:00. After travelling since 11am a snack would have been appreciated. No apologies, flat no. On entering the room, beautiful, no kettle and can't hire one (which I personally refused to do) until the morning. It hadn't started well, but, we're gonna make the best of it. Booked trips the next day after a comfortable night, the beds are so comfortable, and got on with exploring and settling in. The towels need a refundable deposit, and the safe had a fee. Food, mediocre at best Location, ok if you enjoy walking in steep situations, the hotel is on a challenging hill, with steps/slope access into the resort. We took taxi each way in the evenings, around €5 each way, there a free bus during the day at selected times. ALL THIS POSITIVE INFO ..... Now resumed into the fact that the hotel was over run by schools on trips. It was like eating 3 times a day in a school hall. Kids having fun, ok, but consideration of others would be nice. The noise created prevented/spoilt/interrupted sleep, reading and general peace throughout our 10 days away. Entertainment was sparse, but expected in April, and please done expect this hotel to have a mainly English clientele, the quiz was interesting, read in 4 languages. Making connections was hard therefore. We decided, to have a nice time regardless of the challenges. (Cleaners kept forgetting to clean our room). Staff terribly pleasant, work really hard and very helpful. Home seems a very attractive place, I need another holiday, but I'll not be returning. I hope others experiences are more positive.

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“Friendly Staff but avoid due to school kids”

Clean hotel, friendly staff, pretty location apart from the big hill. Food isn’t always hot enough and desserts aren’t always cold enough is a big downfall. Good enough selection if you are a seafood lover which we are not too keen. Biggest downfall that would put us off ever coming back is the ... more

Clean hotel, friendly staff, pretty location apart from the big hill. Food isn’t always hot enough and desserts aren’t always cold enough is a big downfall. Good enough selection if you are a seafood lover which we are not too keen. Biggest downfall that would put us off ever coming back is the droves of school kids constantly. I did read reviews previous prior to booking, but thought there is plenty of good reviews we will be ok, how wrong was i ,you feel like your an uninvited guest on a school trip, not the trip you’d spend money and enjoy to relax and unwind so unfortunately I’d say avoid this hotel.

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