Iberostar Heritage Grand Mencey

“Looking forward to coming back”

This is a lovely place to stay. Delightful, friendly staff, excellent food (we has breakfast and buffet dinner there every day, it was so good), comfortable room with balcony, and a super swimming pool. The whole hotel is a tranquil haven where you can rest and relax. Parking is in an undergroun... more

This is a lovely place to stay. Delightful, friendly staff, excellent food (we has breakfast and buffet dinner there every day, it was so good), comfortable room with balcony, and a super swimming pool. The whole hotel is a tranquil haven where you can rest and relax. Parking is in an underground car park next to the hotel and cost €10 per day. From the hotel you can walk through a cool park with lush tropical trees to the centre of Santa Cruz old town, where the Mercado de Nuestra Senora de Africa is worth a visit, as is the Palmetum (a taxi ride away). A trip up to El Teide (volcano) is a must - truly spectacular - and if you’re happy driving vertiginous hairpin bends, take a trip to Anaga National Park with its stunning forested mountains. This is a world away from the barren rocks and tourist resorts of the south of the island. We’re hoping to come back as soon as we can.

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“Food, Glorious Food!”

A lovely hotel, with friendly and helpful staff, located next to a cool shady park and only 10 minutes walk to the main shopping area. However the highlight of our stay was the food. At both breakfast and dinner there was an amazing variety of top quality food available from the buffet. In addit... more

A lovely hotel, with friendly and helpful staff, located next to a cool shady park and only 10 minutes walk to the main shopping area. However the highlight of our stay was the food. At both breakfast and dinner there was an amazing variety of top quality food available from the buffet. In addition, there were freshly cooked eggs (however you want them) at breakfast and in the evening a vegetarian, meat and fish plate of the day. My only criticism would be that if you don't use the QR codes you won't be fully informed about all the options. Be warned that it may not be as peaceful and relaxing at the pool if there are many children staying at the hotel. Designating a couple of hours as adult only would be a great idea.

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“Great stay”

We stayed here late March for 1 week on our honeymoon. The reception staff were very friendly and helpful. The hotel itself is very clean and nicely laid out. It's in a great location near a wonderful park which is very tranquil and only a short walk to the bustling town. We booked a double ga... more

We stayed here late March for 1 week on our honeymoon. The reception staff were very friendly and helpful. The hotel itself is very clean and nicely laid out. It's in a great location near a wonderful park which is very tranquil and only a short walk to the bustling town. We booked a double garden view room and we requested a high floor. The room was very comfortable, clean and quiet with a generous balcony. The bed was big and comfortable, nice sized bathroom with walk-in shower. There were toiletries provided, along with bath robes and slippers and the room had a safe. The hotel has a fantastic gym, excellent equipment and not overly busy, only complaint was that you couldn't use it before 10am. Nice looking pool but didn't go in it, there was also a spa, again we didn't visit it. We did however eat in 'Papa Negra' and the 'Los Laureles' by the Pool. Both were very good and good value. We spent several evenings in the Hotel Bar and all the staff were friendly and helpful. It is a lovely hotel and we would be happy to return sometime in the future.

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“Simply fantastic!!!”

I often travel for work and each time I stay in Tenerife I choose this magnificent hotel. I always come back with great pleasure. The Grand Mencey combines the charm of an ancient colonial mansion with all the comforts of a modern and cosy structure, maintained in excellent condition. The hotel a... more

I often travel for work and each time I stay in Tenerife I choose this magnificent hotel. I always come back with great pleasure. The Grand Mencey combines the charm of an ancient colonial mansion with all the comforts of a modern and cosy structure, maintained in excellent condition. The hotel also has some large rooms, well equipped for conventions and conferences, and a common internet point. Cleaning carefully maintained in any detail, from rooms to the common areas, gardens, swimming pool, etc. Despite being close to the city center (the Sanabria park is just across the road, a few minutes from waterfront of Santa Cruz) and near an important road, the hotel remains quiet and relax is ensured. High quality continental breakfast with a vast choice of both sweet and savory dishes. 5-star restaurants where you can enjoy excellent lunches and dinners with typical and modern dishes. Staff always professional, friendly and available to satisfy every request. Excellent value for money. I hope to return soon for a family vacation! Highly recommended!!!

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