Conrad Koh Samui

“Most beautiful view”

It is one of the most beautiful properties I have stayed at. We stayed at the 2 bedroom villa. The room is extremely spacious and has all the amenities. The view is magical. The hotel person Mr. Philo made sure my stay was as comfortable as possible. He helped me book Full Moon party transfers a... more

It is one of the most beautiful properties I have stayed at. We stayed at the 2 bedroom villa. The room is extremely spacious and has all the amenities. The view is magical. The hotel person Mr. Philo made sure my stay was as comfortable as possible. He helped me book Full Moon party transfers and even got me a refund due to some issues with the travel agency. He as the most courteous of all the staff and I dont think my stay would be the same without him.

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“5 stars is not enough for this property”

I have to admit that I visited with no expectation and no excitement, but all teams here made my trip excited and energized. I can explain in whole A3 paper, but I will summarize my impression as below: - Welcoming was so friendly and this is by far the best decorated welcome drinks I ever recei... more

I have to admit that I visited with no expectation and no excitement, but all teams here made my trip excited and energized. I can explain in whole A3 paper, but I will summarize my impression as below: - Welcoming was so friendly and this is by far the best decorated welcome drinks I ever received and tasty. Thank you Guest Experience Manager, sorry I missed her name, she was very accomodating and welcoming. - The villa was in a perfect setting and its view is the best of 3 worlds. You would not want to leave for anywhere else. Especially, if you visit with partners, its is the most recommended. - The breakfast is varied enough to switch from day 1 to day 3 and delicious. Special mention to Breakfast lady, there are 2 ladies whom I interected with, they were so attentive and care to ask for our Agenda and plan of the day, even suggested to visit some places interesting. THANK YOU. - Housekeeping was nowhere to find fault with, high professionalism and always have eyes for details. - The BEST and SUPER outstanding team was a buggy man team, they were quick and responsive and you will not need to wait for longer than 5 mins. The buggy arrived to your villa. HOW COULD THEY DO IT!!!! This is the perfect part of our stay - The dinner at Jahn with service provided by Khun Ying was second to none. She was super professional and attentive, and knowledgable. I rarely says this, but she deserves this qoute: SHE IS AN ASSET to this resort. - I could say that another LUXURY behavior that this resort delivered was that everytime we were on the buggy and passed by the one of staff, they smiled and greeted us which made the holistic sense of feeling of stay experience POSITIVE and CARE. Sorry for a very long writing, but the longer you stay the longer you keep being impressed.

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“Perfect return to paradise - Conrad Samui”

We have stayed at this magnificent resort many times before and it never fails to impress us every time! Despite being super busy with many guests celebrating Chinese New Year and a very special royal visit at the time of our stay - the staff did not falter in delivering the best service ever! Wi... more

We have stayed at this magnificent resort many times before and it never fails to impress us every time! Despite being super busy with many guests celebrating Chinese New Year and a very special royal visit at the time of our stay - the staff did not falter in delivering the best service ever! With amazing accommodation, spectacular sunset views and great dining options (Zest and Azure) we felt truly spoilt during our eleven night stay! Jack our excellent guest host and Director of Rooms Chanakan (Anne) took great care of us and responded to all our questions and requests almost immediately. It was good to see some other familiar faces too - A and Kampu (from Azure), Minnie (from Zest) and Sprite and Oscar (buggy team). It was also great to meet some of the new and excellent members of the team including Taro, Bang, Doy, Nusi, Dew, Bill and YD. Thank you to everyone for their care and attention during our wonderful return stay and we look forward to returning next year. Kevin and Richard

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“Should have been, could have been Perfect, But...”

We stayed in the 5 islands view pool villa 205 for 4 nights from 12th to 16th Feb 2024. This would be one of the hardest reviews we had to write. On a different day, we would have gladly given this a 5 star review, considering for the most part, we did enjoy our villa and the amazing views that c... more

We stayed in the 5 islands view pool villa 205 for 4 nights from 12th to 16th Feb 2024. This would be one of the hardest reviews we had to write. On a different day, we would have gladly given this a 5 star review, considering for the most part, we did enjoy our villa and the amazing views that came with it. My wife is a Hilton Gold member, so we do get 25% off on F&B at all dining outlets, except in-room dining. Don't think we need to go into details about how amazing the views are here, which is possibly why most would choose to stay here, including us. We were also very thrilled by the pool in our villa, which was where we spent most of our time, enjoying the magnificent views and amazing sunset moments. The Good Parts : The room was really nice and spacious and the pool was of a good size too. Some parts of the villa was showing its age, but we're not nit-picking here, we understand that wear and tear, especially considering the climate and age of the hotel, is always going to be an uphill challenge, no matter where you are. But overall, we would say the villa was in relatively good condition. We didn't encounter any mosquitoes during our stay, so much so that we didn't even need to use any insect repellents during our stay. The only time we needed that was on our visit to Iris Farm, which is understandable, considering it's not really within the main hotel grounds and in a forested area. Iris Farm, is impressive, the initiative is to be applauded. They have their own goats, chickens, ducks, fruits, vegetables, etc, even coffee, which contributes considerably towards the menu for the hotel. We very much enjoyed our tour of the farm, hosted by Bell, who was exceptional and he wowed us with his passion and knowledge. Special mention goes out to all the buggy drivers. There were many drivers around, probably because the hotel was running at 100% occupancy. We never had to wait longer than 5 minutes for any of our rides. They always had drivers and buggies stationed at different parts of the hotel, which explains their super quick response. We also very much enjoyed the promenade and the pier, which was very peaceful and the views were absolutely amazing. This just makes this review so much harder, as you can clearly see, there is so much we liked about our stay, but there were some glaring issues that need to be addressed. The Not So Good Parts : FOOD : Minus - 1 Star Breakfast : We have stayed at many 5 star resorts, and by far, this would be one of the most under-whelming breakfast we've had ANYWHERE. It really took us by surprise, because on the first day when we arrived, we actually ate dinner at ZEST, and we were impressed with the food, and we were saying to each other, "wow, if dinner is this good, i can't wait to try their breakfast!" Let's go into the details, the egg station, needs serious work, both me and my wife ordered our usual omelettes, and they were so over cooked and dry, you could see the cracks on the omelettes. Hmm...maybe a bad day, perhaps? Next day i ordered the Eggs Benedict, i stood there and watched them prepare the eggs, one of the poached eggs broke while it was being poached, and they served it anyway, sans yolk, which really defeats the purpose, don't you think? Ok, sunny side eggs, can't go wrong with that right? It came out as over-easy when i collected them. We never made a fuss, we just accepted them as they were each time, and we know they'll just throw away the food and make another, but the point being, we didn't want to waste food, and the eggs were edible, just not done right. The noodle station, which is always usually what we enjoy on our trips to Thailand, was really not good at all. Broth was too salty, and they only gave a sprinkling of minced meat, a teaspoon's worth. What happened to other ingredients, like slices of pork/beef/chicken,etc, or meatballs/fishballs/dumplings? Nothing, just vegetables and minced meat. That's so unlike the usual Thai noodle station we're used to everywhere else, did Shrinkflation happen and take all the proteins away? There was one section of Chinese food, with the likes of Sichuan Chicken, Mapo Tofu, etc, obviously catering to the taste of the majority of the guests from China during our stay, EVERY single day, for 4 days. Understandably, it's Chinese New Year, but having the same dishes everyday? Even the Chinese will get bored eating Mapo Tofu everyday. These dishes aren't even breakfast dishes, they are more suited for lunch or dinner! We are foodies, and seriously, we aren't even picky with our food, but this were just very middling versions of Chinese food being served here. It's borderline insulting really, because the very people you're trying to impress, have the original version from where they come from, i seriously doubt they'd travel half way across the globe to eat something they perfected in their own country. It's like ordering Pizza Hut when my Italian friend comes visit, he's Italian, he's gotta love pizza right? ( Pizza Hut is not Italian? It's American, really? I didn't know. Don't think my Italian friend will notice, it's pizza right, it's all the same, isn't it?) We're just puzzled, Thailand is filled with an amazing history of food culture, filled with exotic spices, herbs and flavors, why not just utilize these strengths, instead of doing a below-average of something else? From our dinner experience at Zest, your culinary team can obviously cook Thai food well, why not impart more Thai dishes/desserts for breakfast for an authentic local experience and watch it shine! The rest of the dishes, noodles, fried rice, were all underwhelming, either too soggy, too oily, too salty, or completely lacking any flavor. We just don't understand why? Where's the passion? If i had to hazard a guess, it's trying to fit a square peg into a round hole. You're making your culinary team whip up dishes they just aren't very good at. You can't blame a fish for not being able to climb a tree. We implore the management, please, send a team, to Centara Reserve Samui, go and see how breakfast is like over there, and you'll immediately understand what is missing here. We ate at Azure for dinner one of the nights, we ordered the Goat Cheese Parma Ham pizza, we absolutely love it. 2 nights later, we ordered the same pizza, the dough was under-cooked, some parts were completely uncooked dough. Where is the consistency? How could something be perfect one day and be absolutely dismal the next? Service was fast, but we would rather wait another 10mins for the pizza to come out right, why rush it? Complacency : -1 Star The kicker that really soured our stay, was ordering the Conrad bears to surprise my wife on Valentine's Day. It was all arranged that they will be placed on our bed during the evening turn-down service. Everything went to plan, we came back from dinner, and we saw the surprise on the bed, the bears, with customized bath robes with our names, a rose and some chocolates. She was ecstatic until she picked up the bear, and the horror after, they spelt her name wrong! See my screenshots of my conversation with Conrad's in-house messaging, prior to ordering the bears, that i specifically highlighted that they should get our names right. My wife's name is CHRISTIE, the common mistake would be to spell her name as CHRISTINE, which explains why i needed to make sure they get it right. Guess what? The spelling on the bear was, CHRITIE....Wow...whole new level of wrong. We completely understand, human error, we all make mistakes, but even after we explicitly stressed the point? That's just complacency. As someone previously from the Hospitality industry, number 1 of all the very basics you'll ever learn in this industry, NEVER EVER get your customer's name wrong. EVER. Your name is your legacy. You can get other things wrong, not the name, ask Hilton or Marriott ( is that with a single or double r and t? Seriously, our name wasn't even that complicated.) To their credit, after i voiced my displeasure by messaging them immediately, they apologized for the error, and the night manager, did personally call my room, to try and do some service recovery. She asked if she could do a valentine's setup for the tub, asked if we wanted a cocktail or if we wanted dessert, which i politely declined, as we were already very stuffed from dinner. They did waive the costs of the bears (600THB each), again, that wasn't the point, i would gladly have paid for the bears if they got it right. We do appreciate the effort, and the bear with the correct spelling was delivered to the room within an hour, but as they say, the moment, once past, is already gone. We chose Conrad for a romantic stay, specifically over V-day, but yet, the moment was lost due to this incident. Conrad, we actually did enjoy our stay, we loved our villa and our pool with the mesmerizing views. If not for the points mentioned above, we would have certainly given this a 5 star review. Beauty must come with substance. Will we return one day? Possibly, we'll be keeping an eye on future reviews, because we understand that no place is perfect. We know that Hilton and Conrad are reputable seasoned Hoteliers, they can fix these lapses. We did enjoy ourselves overall, but very much wish there would be more consistency in the service and food quality here. Come on Conrad, you're way better than this!

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