Hotel Princesa Parc Excellence

“Great choice forbthe slopes in Arinsal”

Super room (I won’t say which as its the second year running we have enjoyed it and don’t want it overbooked). The restaurant is very good and the drinks package works out good value even if you are not a big drinker. Spa also very good afterva day on the slopes. Friendly staff throughout.

“Lovely room, shame about the bathroom, cleaning and breakfast”

My 13th or so time in Arinsal and about 5th time at this and the neighbouring hotel. Room was lovely with comfy bed, fresh bottle of water every day and pillow menu (found on last day!). Had mini bar but as no price list assumed this was at charge so didnt use. Bathroom very old, cracked sink, in... more

My 13th or so time in Arinsal and about 5th time at this and the neighbouring hotel. Room was lovely with comfy bed, fresh bottle of water every day and pillow menu (found on last day!). Had mini bar but as no price list assumed this was at charge so didnt use. Bathroom very old, cracked sink, in bath covers fell off jacuzzi jets when used and not refixed by housekeeping so stayed off for next 8 days. Worse though, thick long black hairs on bathroom floor and round bath taps on arrival and stayed there for 4 days (yuk). Cleaning in bathroom not done to a good standard through whole of stay. Breakfast limited and when ordered 'full english' it turned up cold, greasy and inedible. Overall a decent stay but would not class this hotel as a 5*

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“Hotels good, Spa's not great value, but probably a 4* at best .. ”

Stayed here with my son, 9 YO - 1st Ski trip on the slopes. Lets go from the beginning ... Check in was OK, greeted by someone pretty nice and sensible , they hit you with a tax for staying. No issues with that, they then check you in and point you in the direction of the rooms, we were 5204 ... more

Stayed here with my son, 9 YO - 1st Ski trip on the slopes. Lets go from the beginning ... Check in was OK, greeted by someone pretty nice and sensible , they hit you with a tax for staying. No issues with that, they then check you in and point you in the direction of the rooms, we were 5204 - Main building upstairs. Room was comfy and clean, bit tired but we were only using it as a base for sleeping and getting changed so no issues. Had a suite with a jacuzzi in it - One bed, no sofa bed made up, again, no issue, he was always going to crash in the bed with me, albeit, any other 5* would have asked the question when you book a room with 2 beds? ... - Maybe ambitious ... Went for breakfast few bits have a supplement, but not a big deal, I get that the last couple of years have been tough on the industry and its only a couple of Euro's , day 1 all good, no issues, headed up the slope (Gondola is about 2 mins away) wasn't an issue collected tickets and went up. Job done - No hotel issues. Got back day 2 - Went in got changed, enquired about the spa, both of us thought we could do with a little chill in the pool , they then tell you that you can only take kids in between 12-6... Bit of an issue in ski season in my opinion, I asked if there is a way to amend the policy, he had lessons at 12 so was a pain, and we could have gone in before as was no bookings, ultimately refused so booked for 5pm the next day. Went down at 4:55 - given some towels, some flip flops and a reception from the most miserable 2 people I have met in a while... Went in, no issues, 5:58, the 2 happy people from the spa come in and moan that 5-6 of us haven't left, we'd booked till 6 & paid till 6... but clearly the 2 minutes were for exiting... the spa, not for using your hour. No biggy I guess.... But WTF, you pay for a pool, then are chased out, I'm not one for taking advantage, however would like to have an hour rather than feel like that's the time I have to be out of the changing rooms. Next day we didn't bother booking it, went out for dinner and then went downstairs to play bowling and arcade games, nice little feature tbf, take some euro coins downstairs. Jacuzzi suite isn't worth it, as it took about 2 hours to fill up and its not great for having a shower in (water leaks off the site) but overall it was a pleasant stay, in both location and the general hotel. No real complaints other than the agreement it doesn't really feel like a 5*, probably a 4* at best ... Would I go back, for convenience, yeah, for the spa, no, but in general it was all ok, probably didn't feel like I got value for the price, but we enjoyed the trip... Fairly busy hotel but I think this is location driven.

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