Loi Suites Chapelco Hotel

“Great view and excelent place to stay”

Very nice place to stay and we got a lot of tips for things to do in San Martin from the hotel staff. It was a good thing I rented a car, since the hotel is quite far from the city center, but in a really nice location.

“Beautiful location with room for improvement”

The hotel is in a very beautiful and quiet setting overlooking the valley. The building is very tasteful and well maintained, we liked our room with a view. Some areas for improvement: the service level varies from super helpful and English speaking via helpful/not English speaking to just not m... more

The hotel is in a very beautiful and quiet setting overlooking the valley. The building is very tasteful and well maintained, we liked our room with a view. Some areas for improvement: the service level varies from super helpful and English speaking via helpful/not English speaking to just not motivated. The quality of food is ok, but not more and we went to San Martín for dinner on our second evening and had much better quality. Breakfast could offer healthier choices, eg muesli rather than corn flakes etc. And finally the security control to the whole area is cumbersome and a pain.

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“Great for golf but with some key downsides”

We stayed here for golf, and from that perspective the hotel was fantastic, located alongside what has to be one of the best courses in the world and just yards from the clubhouse, where we enjoyed outstanding service from everyone, including all the Pro Shop staff. On that basis, we would recomm... more

We stayed here for golf, and from that perspective the hotel was fantastic, located alongside what has to be one of the best courses in the world and just yards from the clubhouse, where we enjoyed outstanding service from everyone, including all the Pro Shop staff. On that basis, we would recommend Loi Suites. As for the hotel itself, there were pluses and minuses. We enjoyed the food in the restaurant, we found bar and restaurant staff to be attentive and friendly and we had a very large and comfortable suite, albeit without any airconditioning, which meant our golf course view had to be blocked by curtains all day long in order to keep a blazing sun at bay. A big minus was the lack of a balcony, promised on the hotel's website. It turns out that only a few suites have balconies, and in any event all those balconies appear to be faux: they are simply wooden appendages (some looking more than a little frayed) bolted onto the outside wall and inaccessible from the rooms themselves. Certainly, no balconies appear to exist at this establishment that one could actually sit on and enjoy a morning coffee on. As for coffee - we were informed by Reception on day two of our three-night stay that only two pods per room are complimentary, irrespective of the length of stay. Make of that little instance of mean-mindedness what you will. Finally, we were checked into a room below the category our travel agent actually booked and which we'd paid for. When we raised this with Reception, we were offered a genuine suite with an outside deck, but since this offered no view at all, being on the ground floor and blocked, in stifling heat, by a small hillock, we settled for the smaller suite we'd had our luggage delivered to. An apology would have been nice, but none was forthcoming, and there was no suggestion of any refund. One can't help but feel that encouraging Reception staff to be just a little more customer-focused would do this hotel no harm at all.

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“Lovely hotel but poorly managed and in need of refurbishment”

We arrived only to find there was only one room reserved when we had reserved two rooms. Luckily the couple we were traveling had printed the email confirming two rooms. The hotel was booked and it took some convincing to insist we should have a room since it was the hotel's error. After a few... more

We arrived only to find there was only one room reserved when we had reserved two rooms. Luckily the couple we were traveling had printed the email confirming two rooms. The hotel was booked and it took some convincing to insist we should have a room since it was the hotel's error. After a few hours of waiting, we were shown to a room with three single beds and again asked for a double bed. More time and the staff put two beds together for us. During our time waiting near the front desk, we could tell many guests were dissatisfied. The a/c did not appear to be working in either of our rooms and it was an extremely hot day. Dinner in the restaurant saved the day - good food and service. Staff did seem to be trying but clearly the hotel is not managed well and in need ofd refurbishment. I would probably not stay here again.

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