Diff Hotel

“Extremly nice staff and owners”

I've recently organized a conference at UFAC (1km from IBIS) and booked all the hotel for one week. Might seem incredible, but we have 0 complaints about IBIS. Clean, safe, amaizing staff, all the attention from the owners, always open to help and improve. Congratulations for helping us to show a... more

I've recently organized a conference at UFAC (1km from IBIS) and booked all the hotel for one week. Might seem incredible, but we have 0 complaints about IBIS. Clean, safe, amaizing staff, all the attention from the owners, always open to help and improve. Congratulations for helping us to show a good inage of Rio Branco to more than 150 people.

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“Nice”

It's a Holiday Inn Express as one would expect. Nice and clean room, good bathroom, friendly staff and decent breakfast. Nothing special actually, but given the city where this is located (Rio Branco is a remote place in Brazil) it is really good.

“Better than expected”

Rio Branco is a little bit disappointing, but this hotel isn´t. Very good room, very good shower, honest breakfast. They have a shuttle service to the airport, but only monday to friday. I arrived on a Friday night and left ona Saturday night. So, I have to pay taxi (100 reais to the airport). F... more

Rio Branco is a little bit disappointing, but this hotel isn´t. Very good room, very good shower, honest breakfast. They have a shuttle service to the airport, but only monday to friday. I arrived on a Friday night and left ona Saturday night. So, I have to pay taxi (100 reais to the airport). Flights only at night. But hte place is good and very near hte central area.

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“Good for Rio Branco. New. Elegant. But it would not measure up to a standard US-based Holiday Inn, Good breakfast tho”

The place is new with a grander lobby than most Holiday Inns stateside, giving it an air of a much higher level operation than it is intended to be, as it happens with many mid-range chains in many overseas locations. Trouble is, with its elevated status, so are expectations, and on the service a... more

The place is new with a grander lobby than most Holiday Inns stateside, giving it an air of a much higher level operation than it is intended to be, as it happens with many mid-range chains in many overseas locations. Trouble is, with its elevated status, so are expectations, and on the service and maintenance fronts this location just did not measure up. Though polite, the service desk was understaffed and doubles as waitstaff , or at least order takers, for your meal at the restaurant, making for a cumbersome customer experience. Though a couple of the people at the font desk were helpful, no one really went even a small step above what is minimally required, though a staff member interceded when I was about to be charged twice for a second later trip to the breakfast bar. On the maintenance side, I woke up in the middle of the night to find the bathroom floor flooded, having to spend time towelling up the floor so I could walk on it. When contacted, staff identified a hand-bidet as the source, but instead of fixing it, they just shut off an access valve, indicating this was a problem in all rooms. Well, easy for them to move on, but one pays for an experience that does not include having to mop up the bathroom floor in the middle of the night. Additionally, I realized after my first night that the sheets I had been given had a stain. On the plus side, the bedding was comfortable, meeting the expected quality, and the breakfast buffet was quite good and well-attended by staff.

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