Pestana Bahia

“Great location but ask about construction”

My girlfriend and I were really excited about this stay; the location seemed right, the pics online looked beautiful - just what we were looking for on vacation. What we didn't know when booking our stay was that the hotel is under construction. There is drilling, hammering, exposed piping, bug... more

My girlfriend and I were really excited about this stay; the location seemed right, the pics online looked beautiful - just what we were looking for on vacation. What we didn't know when booking our stay was that the hotel is under construction. There is drilling, hammering, exposed piping, bugs, etc. throughout the halls, in nearby rooms, and outside. None of which was made known on the company’s website as a courtesy to guests. The work took place at least Mon - Fri from 7am -5pm; who wants to wake up at 7am on vacation and not be able to take a nap at 2pm?! We spoke with management, who gave us a hard time saying "there was mention of this on our Facebook and Instagram pages". What if I don't use those things?! Furthermore, my girlfriend checked their pages and had to go back to Feb. '19 to find the one post about construction. The post said it would be completed by the end of June '19. Our stay was the end of June '19 and construction looked to be another 3 months from completion. Eventually, we reached a deal w/ management to refund 50% of our first night on the condition that they put an end to construction in out building. We eventually got the money back but were still bothered by the construction from nearby units and outside. Unpleasant for a vacation! Be transparent w/ people and you should have little problems!

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