Marriott Downtown At Cf Toronto Eaton Centre

“My kind of hotel”

I had two nights in corner Suite 1620 - bright, spacious and lovely, with what was an adjoining room repurposed into a living room and kitchenette. Perpendicular windows, so two different views – to the church and across to Nate Phillips Square. Love the layout with the double-wide bedroom doors.... more

I had two nights in corner Suite 1620 - bright, spacious and lovely, with what was an adjoining room repurposed into a living room and kitchenette. Perpendicular windows, so two different views – to the church and across to Nate Phillips Square. Love the layout with the double-wide bedroom doors. Furnishings and decor were typical of this brand, and the bed was sumptuous, as always. Ample storage space and electrical outlets. The room was quiet, even though it was adjacent to the elevators – and I am a light sleeper. The bathroom counter and shelves had good space for toiletries, and the shower stall looked fresh and attractive, with shampoo, conditioner, and bath gel containers fixed to the wall. That’s good conservation. The basin, however, had an individual soap and a tiny container of lotion. I would have preferred to see refillable soap and lotion pumps. This suite did not have a bathtub, nor did it have any sort of make-up mirror. As a platinum elite member (which was consistently acknowledged), I was warmly welcomed by Constance Chegovo, who left a note with snacks in my room. Charles, on reception when I arrived at 2am, was lovely – lighthearted, helpful, with a sense of humor. I was also offered a little bag of snacks and a beverage at reception. That was an unexpected and welcome touch. Twice, the key card did not work in the elevator, so a trudge with suitcases back to reception at 2am. A minor quibble. Despite the hard jobs they have, the housekeeping staff always greeted me with a smile. The indoor pool and gym were bright and well enough equipped - and not used much during my stay. A highlight was the lobby floor lounge for elite members, because of the exceptional service. While the room itself was a somewhat old, dark and windowless space, it was stocked with coffee, snacks, beverages, and an honour bar available all day until 10 PM. It also served continental fare for breakfast (including gorgeous pastries), but a larger buffet in the lobby restaurant just outside the lounge was also available. It offered a variety of beautifully prepared breakfast items, including a fantastic omelet station. The personal attention from Anna and a young, dark-haired woman with glasses (I have forgotten her name) was extraordinary. I have never experienced service like that in any hotel, anywhere. Usually I stay at the Sheraton two blocks away when in Toronto, but tried the Marriott for a change of scenery and because I lucked out on a good rate. The rooms at both are very similar but the Sheraton is a much larger hotel – suitable for conferences and the like. It has a social buzz and a splendid club floor lounge on the 42nd (?) floor, with stunning views of the cityscape. While I actually prefer the small size and feel of the Marriott, it usually comes at much higher rates, so regrettably I won’t be returning anytime soon.

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“Lovely visit”

This is a perfect downtown hotel for those who love to shop. You can walk out the side door and be literally steps away from the Eaton Center. You can leave your coat in your room and go shopping no matter what the weather is outside. Rooms are well appointed, staff very friendly and they have an... more

This is a perfect downtown hotel for those who love to shop. You can walk out the side door and be literally steps away from the Eaton Center. You can leave your coat in your room and go shopping no matter what the weather is outside. Rooms are well appointed, staff very friendly and they have an excellent restaurant with a wonderful breakfast buffet. The bathrooms in the lobby are quite amazing so I had to include a couple of pictures. Close to the theatre district, arenas and all that you would want to do on a trip to Toronto.

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“Lovely Experience”

Wonderful customer service, everyone was so polite! Hotel smelled very nice. Room was cozy, and well kept. Room service was lovely, house keeping was good. Location is perfect, being right next to Eaton Center. Literally in the heart of Toronto. Will return.

“Good location, awkward rooms for families”

Good location, helpful and professional staff. Lounge is similar to other Marriott hotels, we found evening snacks to be a bit sparse and timeframe a bit limited (compared to other Marriotts). Lounge breakfast is comparable. We would have liked to see some 2-queen room options - most of the mor... more

Good location, helpful and professional staff. Lounge is similar to other Marriott hotels, we found evening snacks to be a bit sparse and timeframe a bit limited (compared to other Marriotts). Lounge breakfast is comparable. We would have liked to see some 2-queen room options - most of the more recently renovated Marriott properties have this configuration now. This property only has rooms with two double beds or a king. We are a family of three - two adults and a tween. Two doubles doesn’t really cut it for us anymore, and I imagine this would be the case for many families. The bulky sofa-type thing in most of the rooms doesn’t provide much support, whether you’re sitting on it and awkwardly trying to eat a room service meal, or using it as another bed for a child or small adult. Then there’s a large, bulky round coffee table - not quite table height but not a traditional coffee table height either. And there is still a large desk with large tv on top jutting out into the room and taking up most of one wall. More wasted space. Rooms at this property need to be reimagined.

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