Noi Casa Atacama

“Family trip to Atacama”

An oasis in the desert Great location, helpful and friendly staff. Pool area delightful and great interiors. Bar food fresh and tasty. Breakfasts provided for early starts. Bikes provided to explore the area

“Luxury hotel option in San Pedro de Atacama”

I spent 3 nights in this boutique hotel in the center of San Pedro de Atacama as part of a weeklong trip to Chile. The hotel has 45 rooms, all on the same level, arranged like a resort around a pool. Like all hotels in town, they keep a Spanish hacienda-like architecture so not to ruin the appeal... more

I spent 3 nights in this boutique hotel in the center of San Pedro de Atacama as part of a weeklong trip to Chile. The hotel has 45 rooms, all on the same level, arranged like a resort around a pool. Like all hotels in town, they keep a Spanish hacienda-like architecture so not to ruin the appeal of the place. There are a lot of nice, subtle touches that define the place as special: local artisan tapestries, use of antique furniture and distressed wood throughout the hotel, very nice lampshades, and so on. Staff is really friendly and well prepared. I asked and was able to get a late check in without any issues. The room was large, with a comfortable bed, a nice bathroom with good toiletries. The restaurant has excellent food with a very expansive food and drinks menu; just as well, buffet breakfast was very good. We really enjoyed the place, special mention to Roma at the front desk, she was really helpful and very kind. If you want to experience luxury at a reasonable price in this small town in the northern Chilean desert, this is the place to go.

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“Average but not worth it and awful check out process with the hotel not adhering to its T&Cs (debit cards not accepted)”

The front desk staff are friendly but don’t fully explain the basis of ones stay. We were HB and you either have a choice of their 3 course fixed menu or you can take the wider menu and have a credit against your meal cost, the latter a far better option. We only realised when we took lunch on ou... more

The front desk staff are friendly but don’t fully explain the basis of ones stay. We were HB and you either have a choice of their 3 course fixed menu or you can take the wider menu and have a credit against your meal cost, the latter a far better option. We only realised when we took lunch on our third day and were handed the menu we had had for the last two evenings. Housekeeping is excellent, room was always remade well and turned down at night. However this is not a 5* hotel and given we paid effectively $600 per night genuinely overpriced. I would not stay here again but that is both because the value offer is sub par for what it is and there are plenty of other hotels in the area and also because they genuinely do not understand customer service. Also the pool area is tiny with very few beds around it so for the few hours you may have when not on tours you really don’t have anywhere to relax aside from your room. There is a nice outdoor dining seating area but only one table has shade at lunch. They do offer breakfast bags if your tour starts before they do which was good and they also have bikes you can use if you want to explore on wheels. Walkable to the main area of town in 5-10 minutes, location good. Be careful as you cannot pay by US$ debit card (Revolut, Monzo cards not accepted), the T&Cs at the time of booking sent by the hotel stated that ‘at the time of check in a credit card will be requested as a guarantee or another method of payment’ this is not an issue and is standard and I gave a credit card. Also their T&Cs stated ‘the national sales tax (19%) may be charged at check out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP) and present a valid passport along with the migration card that they received upon arrival int eh country at check in’. So where does this state that you cannot on check out use a debit card in US$ which is accepted universally across all of Chile, it does not state this anywhere. When checking out and presented with my hotel bill I was asked to pay in US$ ($2436.43) for our 4 night stay. I handed over my debit card and the front desk lady tried to take payment but said that a debit card in US$ would not work! She then told me that I could pay in Chilean pesos. So I converted the US$ to Chilean Pesos in front of her on my debit card (incurring fx charges) and then once I represented the card she then told me that I would now have to add 19%, where in their T&Cs is that stated!! So having been told that the T&Cs were actually incorrect and now having incurred over $50 of foreign exchange charges for no reason, I then paid using a credit card which has its’ standard fx charges. Yet NOI hotel T&Cs are not accurate. I raised a complaint via an email and it took over a week for the hotel to come back and not accept the fact that their T&Cs are inaccurate and reimbursement of unnecessary fx charges have not been reimbursed. This taints the stay and my view of the NOI hotel chain, in this instance the customer is right and yet they have refused to do the right thing. If I can stop others incurring fx charges for the wrong reason then good but be warned, debit cards used in all restaurants and other hotels in Chile are not accepted by the NOI Hotel chain despite their T&Cs not stating this. This is a point of principle, when you spend nearly $2500 in 4 nights. Would definitely suggest you book elsewhere and get better value and if you have an issue don't expect 4* client service let alone 5*. I gave the hotel over a week to accept their mistake and make good a small amount of charges that should not have been incurred but to no avail. Very disappointed.

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