Shangri-La Beijing

“A very pleasant stay”

Stayed for four nights as a couple in November 2023 We also booked for transport from Beijing Daxing Airport with airport concierge assistance (980 RMB) - the service was impeccable from Shangri La with prompt collection and an incredibly warm welcome from the team. It really felt like a VIP ex... more

Stayed for four nights as a couple in November 2023 We also booked for transport from Beijing Daxing Airport with airport concierge assistance (980 RMB) - the service was impeccable from Shangri La with prompt collection and an incredibly warm welcome from the team. It really felt like a VIP experience. We were accompanied to our room by a staff member and our luggage promptly brought up. We were really impressed and arranged further transport with the hotel to go to Beijing West and again the service was swift and highly professional with a Chinese style send off. (The hotel does offer other transport services including options to hire 18 seater vehicles to visit nearby attractions) During our stay we found all of the staff to be very welcoming, professional and willing to help. The hotel even helped me securely store a gift which was highly appreciated. Location: Situated less than ten minute walk to the Wanshousi metro station (Line 16) and about a 15 minute drive to Beijing West train station. Takes around 1 hour 15 in reasonable traffic to Beijing Daxing Airport. The hotel is also close to a waterside park and had some restaurants, small supermarket and pharmacy nearby. Complimentary car parking for one car was given to all room reservations. Hotel: Very beautifully furnished. The hotel also has some other shops selling tea and suits on site. There was a beautiful Chinese style garden to the back of the hotel. There were also several restaurants on site. Food: We booked breakfast which was self service held at the Cafe Cha each morning. There were plenty of items on offer - both Chinese (Such as baozi, dumplings, congee, stir fries) and Western (pastries, cereals, bacon, salmon and sausages) coffee, tea and juice were also available. I loved the fresh watermelon juice on offer each day. Fruits were available such as oranges and watermelon. As someone who has multiple food allergies it was a little challenging trying to decipher ingredients as the dishes were just labelled with their name only and not their allergic constituents eg dairy, egg (This is a common practice across Chinese hotels and restaurants as I don't think food allergies receive as much prominence nor taken as seriously as in the UK though had hoped Shangri La might be different- not a criticism- just an observation ) so trying to see which foods might be suitable for me involved lots of questions to the servers which were time consuming and on occasions the servers were not too sure what ingredients the dishes contained either. They did still try hard (one even took apart a dumpling I queried about to check on the stuffing ingredients )which I'm grateful for. I did feed this back to the hotel via a survey I was sent and was pleasantly surprised to receive a response from the manager (although the advised solution was to still ask the servers). the hotel also had other restaurants on site such as French and Japanese though we didn't try any of them. The lobby bar was a pleasant venue to sit and relax - their mocktails were pretty good! Room: We reserved a Garden wing superior room and were delighted to find that our room had a lovely view of the hotel's Chinese garden as well as the room being the biggest hotel room I've ever stayed in. The room was clean and the bed was huge (larger than a superking bed) and comfortable. All in all we thoroughly enjoyed our stay at the hotel, where we experienced some of the best service we have ever received. We would highly recommend a stay here and would be delighted to stay again if we pass through Beijing in the future.

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“Best ever location, no doubts. Certainly gives you a feeling of the glitz and glamour of Shanghai”

Can't beat the location. Tea in the lobby is expensive But will I stay there again? Definitely. Breakfast out of this world. Rooms are okay. But much better on the 25th floor and up. My second stay already.

“Great Hotel but!!!”

This is a great Hotel but once you leave the hotel, the language barrier can be difficult. In hindsight we should have tried to get a local SIM card for our phone. But not having done our research, we were left with no phone signal once we left the hotel’s WiFi. Even with WiFi many of the normal ... more

This is a great Hotel but once you leave the hotel, the language barrier can be difficult. In hindsight we should have tried to get a local SIM card for our phone. But not having done our research, we were left with no phone signal once we left the hotel’s WiFi. Even with WiFi many of the normal apps are blocked. Navigating around without the phones maps and translating apps was frustrating. It’s difficult to hail taxis, most people use Uber. The hotels Concierge department were a god save. They done all they could to get us around and back to the hotel, where there was no problem with communicating. But regarding the hotel, we had no problems. The room was lovely, as too were the hotel itself and the grounds. The staff were great, especially the Concierge department. I would definitely stay in this hotel again, but only if China became a bit more welcoming.

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