Residencial Horizonte

“Location and safety are met”

The room is not the type of hotel I’m used to. I was surprised when I was in room. I felt as if I was in a hostel. It’s is a very simple room. Hotel does get points lot it’s location and safety. It is right across from Parque metro station which is the blue line. The hotel location is in a ... more

The room is not the type of hotel I’m used to. I was surprised when I was in room. I felt as if I was in a hostel. It’s is a very simple room. Hotel does get points lot it’s location and safety. It is right across from Parque metro station which is the blue line. The hotel location is in a good neighborhood. It’s is just five minutes walking distance from Marques de Pombal Square. If you like walking, it’s an easy walk to Praça de comerció. In between you have Rossio terminal where you can catch regional trains or multiple buses. The 727 bus to Belém is right on Rua Joaquim Antonio de Aguiar. There is also a very nice park nearby. The room was clean. Soap bar, body and hair wash, shower cap is provided. Air conditioning did work. Breakfast consisted of cold cereals, yogurt, orange juice, coffee, teas, fruits, breads, cheese, two types of ham. There were hard boiled eggs alternating with scrambled eggs. Check in and check out was easy and quick. Staff is helpful. There was an issue with toilet flusher not stopping which was addressed when I mentioned it to front desk.

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“Avoid the Oven”

Overall a good value for the money, a clean hotel, and centrally located. The bed was small and uncomfortable. My flight was cancelled and delayed one full day so it was a disappointment that the hotel still charged me for my room even though it wasn't my fault that I could not get there to use... more

Overall a good value for the money, a clean hotel, and centrally located. The bed was small and uncomfortable. My flight was cancelled and delayed one full day so it was a disappointment that the hotel still charged me for my room even though it wasn't my fault that I could not get there to use the room for the first night. You'd think since I was staying 8 nights that they would have shown some pity. But to make things worse, Unfortunately, my room had an AC unit that was not working. I brought it up and they suggested for me to use a small fan, but I said i was already using one. Two days later, I complained again. The temperature outside was 95-102 degrees so my room was an oven. Again, the same guy told me there was nothing I could do despite the fact that I said I could not sleep; all I did was lay there sweating. I then complained later that night to a different person and he very easily changed my room. This was infuriating that the other guy made me stay in that over for 3 nights and was planning on me roasting in there 5 more nights when they clearly had available rooms to change me to. It was a bit annoying that nobody even offered to help me transport my things from floor five to floor two, but I was at least grateful to get a new room. The second i walked in to a room that was supposed to be vacant, the air was already blowing well which only emphasized how rude the manager was to think keeping a paying customer in an over was the right choice when he could have moved me to a room with a working AC at any time.

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“Lisbon once more”

Lisboa once again & I chose the same hotel I stayed at in early 2018…. The rooms are basic, but clean & have all the basic essentials included. Staff courteous. Breakfast is average but enough to get you going. It’s all about the location location location & with close proximity to two metro lin... more

Lisboa once again & I chose the same hotel I stayed at in early 2018…. The rooms are basic, but clean & have all the basic essentials included. Staff courteous. Breakfast is average but enough to get you going. It’s all about the location location location & with close proximity to two metro lines, a few touristy locations including the Parque Eduardo VII gardens & the hop on / hop off tour options, there’s not much to complain about. Aldi now has a supermarket close to the hotel & so is the El Corte Ingles shopping mall. There are a few more dining options in the vicinity but one not to be missed is the always busy little coffee shop bakery down the street which IMHO has the best pastel de natas !!!

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“Pleasant stay but thin walls”

We were given this hotel as part of a weekender break mystery holiday deal on wowcher so weren’t expecting too much as we didn’t pay loads. The receptionist was very friendly. The room was a good size, only 2 plug sockets which we dealt with but would have preferred more. The beds weren’t the com... more

We were given this hotel as part of a weekender break mystery holiday deal on wowcher so weren’t expecting too much as we didn’t pay loads. The receptionist was very friendly. The room was a good size, only 2 plug sockets which we dealt with but would have preferred more. The beds weren’t the comfiest but the shower was very powerful. The only major downside was our room was where the housekeeping staff based themselves so very early in the morning we were woken up by very loud talking. Breakfast was OK but if you want brioche then you have to go early. We were able to leave our bag in the bar area as our flight wasn’t until the evening.

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