Hotel Des Vosges, Bw Premier Collection

“5 night stay”

Enjoyed our stay here. Parked in station car park a short walk away. Hotel is nicely decorated and air conditioned, a joy in recent heat wave. Room was lovely, cleaned well each day. Great location to explore Strasbourg, a short 15min walk into the centre. We ate once in restaurant, it was quiet ... more

Enjoyed our stay here. Parked in station car park a short walk away. Hotel is nicely decorated and air conditioned, a joy in recent heat wave. Room was lovely, cleaned well each day. Great location to explore Strasbourg, a short 15min walk into the centre. We ate once in restaurant, it was quiet on that day but the food was good and the waitress, who was there every day was really lovely and friendly. Receptionists were also very nice. We loved the old lift!!

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“Perfect location, great hotel”

Don't let the fact that this is a Best Western fool you - this is a lovely hotel! Definitely much more upscale than the Best Westerns in the U.S. The location of the hotel could not be beat: just a block or so from the train station exit, so if you are arriving/departing by train this is exactly ... more

Don't let the fact that this is a Best Western fool you - this is a lovely hotel! Definitely much more upscale than the Best Westerns in the U.S. The location of the hotel could not be beat: just a block or so from the train station exit, so if you are arriving/departing by train this is exactly where you would want to be situated. It is an easy 8 minute walk to Petit France, and maybe 5-15 minutes anywhere else in the old town. Strasbourg itself is nice, but didn't wow us - I would say 1-2 days is plenty there, but it is a cute town. As far as the hotel, we booked a king suite and it did not disappoint. It was a great size for our party of 3. Beds were comfortable with nice linens; robes and Nespresso machines provided; the bathroom was huge and well appointed with separate shower and tub. We had a rate with breakfast included and it was decent, with lots of breads, meats, cheeses, muesli, cereals, fruit, cappucino machine, juices. It was not possible for us to check in early because the room was not ready, but it was ready at the 4pm time at which it was promised. People working there are pleasant and helpful. We would not hesitate to stay here again if we return to Strasbourg.

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“Good location, disappointing housekeeping”

The hotel was close to almost everything we wanted to see and do. It was also very conveniently located to the train station. Room was decent and comfortable. Breakfast was good too. The only dampener for us, and this was a prerequisite for us with a baby, was the housekeeping or lack thereof ... more

The hotel was close to almost everything we wanted to see and do. It was also very conveniently located to the train station. Room was decent and comfortable. Breakfast was good too. The only dampener for us, and this was a prerequisite for us with a baby, was the housekeeping or lack thereof - we almost had to plead for it each day. The first day we left the room fairly late around 12:30pm and would have normally notified the reception but the room directly opposite to us was getting cleaned just as we were leaving so we just left the “make up my room” sign on the door. When we got back late afternoon the room wasn’t made up. The lady at the reception offered to bring us toiletries and fresh towels. I politely refused and asked for the room to be made up. We went out for an hour while the room got cleaned. The next day we left our room close to 11am and still I made sure to let the reception know that we needed the room made up. When we got back in the evening, surprise surprise, the room was in the same state we’d left it in. The lady at the reception again offered to bring up toiletries as apparently the housekeeping staff had left for the day. The supervisor finally was able to allocate us a different room, it was inconvenient to pack up and change rooms after a tiring day out but we’d rather this than be in the same room. For us this was the only sore point but the most important factor in deciding to stay in a hotel room versus a more spacious Airbnb as we were new parents and badly needed the little luxuries. It was a tad bit annoying that the lady at the reception quite unapologetically kept offering us toiletries first and needed us to insist with our request each time.

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“Disappointed”

Average maybe 3.5 star hotel at best. Rooms are ok and functional. Rooms small. Bathroom was poorly designed. Cupholder practically above the toilet which raised hygiene concerns for us! So we did not use the glass. Shower also badly designed. Noise from the bathroom, assume electronics, very lou... more

Average maybe 3.5 star hotel at best. Rooms are ok and functional. Rooms small. Bathroom was poorly designed. Cupholder practically above the toilet which raised hygiene concerns for us! So we did not use the glass. Shower also badly designed. Noise from the bathroom, assume electronics, very loud so disturbed my sleep. But the worst was the breakfast. Completely self service so no one taking drinks orders or even allocating seating. Quality of food was poor. Hardly any fruit. They had a few grapes and oranges and an anaemic looking fruit salad. I could not eat the bacon, sausages or scrambled eggs. Each were either stone cold, overcooked or weird tasting. Or all three! I ended up with a small bowl of muesli as the only decent option. Oh, and finally, cleanliness was an issue! Our glasses were dirty and one even had lipstick on it!!! Thankfully we only stayed one night.

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