Jw Marriott Hotel Frankfurt

“Why?”

Frankfurt is by far my favorite city, one of the main reasons is this hotel. The location is fantastic and the rooms are spacious. That is why I chose it to celebrate my 25th wedding anniversary. It saddens me to write this part of the review. The reservation went smoothly. In the application I r... more

Frankfurt is by far my favorite city, one of the main reasons is this hotel. The location is fantastic and the rooms are spacious. That is why I chose it to celebrate my 25th wedding anniversary. It saddens me to write this part of the review. The reservation went smoothly. In the application I requested things such as the type of pillows I would like to have. I also asked for extra towels and other stuff. They assured me that it would be ready for me in my room before arrival. When we first arrived, the concierge, Mr. David came out personally to greet us knowing who we were. The check-in was super fast and Mr. Mostafa was so courteous. When we entered the room we saw a handwritten welcome note with a delicious chocolate dessert, we were so touched. However, we noticed that none of the things we asked for were prepared in advance. Furthermore, the ac in the bedroom did not work. We had to spend two hours sorting things out with staff coming inside and out of the room. I guess the Silver lining was Mr. Mostafa who was at the end of his shift and refused to leave until all our issues were settled. J W Marriot is lucky to have him. He was not the only one who stood out. The entire staff team was also so professionnel but also warm. When we tried the breakfast they made us feel at home and everyone was smiling. Not to mention, the options were limitless. The maintenance problem continued hunting us, the bath tub had a leakage problem, the light came on and off on its own in the middle of the night and the frame of one of the spotlights was out of place. The Radio stations on the tv were not working, and tune in radio was not supported by cast chrome. There seems to be a maintenance/ quality control problem. But the staff was always smiling and kind like Miss Julia and Mr. Thomas from the reception, Mr. Jurg and Mr. Mohammed from maintenance and Mr. Paul from housekeeping and Mr. Timo from concierge, to name a few. They said that they are going through a huge renovation, maybe that's why we faced such issues, but that is no excuse. Again, the staff team was the one consistent positive in our stay. I would come again hoping for improvements.

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“Very nice and central Hotel in Frankfurt”

We spent a weekend at the JW Marriot. It’s very central, so it was easy to get around. We were welcomed by a friendly staff and were offered champagne. We chose orange juice. We liked our room. It was modern, comfortable and spacious. The bed was comfortable as well. The view from the room was lo... more

We spent a weekend at the JW Marriot. It’s very central, so it was easy to get around. We were welcomed by a friendly staff and were offered champagne. We chose orange juice. We liked our room. It was modern, comfortable and spacious. The bed was comfortable as well. The view from the room was lovely. The breakfast selection was great and delicious. Especially the variety of eggs. We also used the valet service and everyone was helpful and friendly. I do agree that the lobby is kinda “small”. But it wasn’t a big issue at all. We did enjoy the room a lot. We will come back.

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