Starhotels Terminus

“Exceptional facility and staff”

Exceptional facility and staff. The hotel is centred on the heart of the city and located 2 minutes away from the station By the station, there is a taxi and bus stand which you can use to move around. The rooms are tidied, spacious and quiet. The housekeeping service, restaurant and bar are... more

Exceptional facility and staff. The hotel is centred on the heart of the city and located 2 minutes away from the station By the station, there is a taxi and bus stand which you can use to move around. The rooms are tidied, spacious and quiet. The housekeeping service, restaurant and bar area are phenomenal. The front desk is very professional, especially Katia and Michele the concierge. Michele was very helpful and organised the cooking class and the full-day tour in Pompei and Herculaneum. Both services were very satisfying. Katia was very professional as well and helped us throughout our stay. The only disadvantage is the surrounding area which looks very rough. Other than that, thumps up 5 stars

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“Clean, well-organized and managed”

4.5 out of 5.0 overall rating. This is an excellent hotel. They delivered the best stay experience during my 1 month stay in Italy compared to other hotels in Italy that I stayed. What I liked: 1. Excellent location especially if you want to be close to Napoli's main train station, Napoli Centra... more

4.5 out of 5.0 overall rating. This is an excellent hotel. They delivered the best stay experience during my 1 month stay in Italy compared to other hotels in Italy that I stayed. What I liked: 1. Excellent location especially if you want to be close to Napoli's main train station, Napoli Centrale and Napoli Garibaldi. 2. The service was good. 3. Excellent breakfast with variety. 4. Clean and organized. 5. The front desk practiced active listening, and tried their best to help guests have a good stay. For example, a tour company cancelled on me last minute, the hotel's front desk team helped even though they had nothing to do with it. I appreciated this very much. They went above and beyond. 6. They were flexible. 7. The room was well cleaned and items I asked for were already in the room upon arrival. 8. Hotel staff have good communication among themselves, so no balls got dropped when changing shifts. 9. Spacious room with good layout and design. What I did not like: 1. My VIP status did not get recognized upon check-in until the third day. They actually asked me if I would be willing to pay a bit more to get a room upgrade. 2. They could not provide explanation as to why "Do not disturb" sign outside of my door was removed. They promised to investigate but they never gotten back to me. That's also the day they entered my room without giving me a heads up. 3. One evening around 10pm after I returned from outside after a long day, a staff showed up saying he was handling tours/excursions showed up asking me about the previously cancelled tour and tried to do something, and said he went into my room and left me a bottle of wine. This interaction was strange and awkward, especially late at night, all tour agencies would have been closed. I shared this concern with the front desk to get him to stop. Had they not made these mistakes, this hotel would have earned a 5 out of 5. Additional Comments: What I appreciated about this hotel is why they failed to deliver such as failed to recognize my VIP status, and disrespectfully entered my room. They did not argue like other hotels did except one night shift staff; he was more argumentative over the phone. But all other staff were effective in handling the situation by maturely owning up the mistake, take responsibility for damaged being done, and made efforts to make it right. I appreciate their maturity, especially the front desk team. The concierge team was good too.

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“Nice hotel near train station”

I stayed here 3 nights as part of a Globus tour. Front desk staff were friendly and helpful. Food was good, not great. Location is a bit seedy and very busy but great if you want to be right next to the train station. Room was small but comfortable and air con was excellent! I would prefer... more

I stayed here 3 nights as part of a Globus tour. Front desk staff were friendly and helpful. Food was good, not great. Location is a bit seedy and very busy but great if you want to be right next to the train station. Room was small but comfortable and air con was excellent! I would prefer a quieter location but Naples is rarely quiet:)

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“Ok for the $”

Excellent location right across from the train station. We got there early as our bus / train transportation times worked out better than we thought. Easy safe walk from train station to the hotel, mid day. They held our luggage at the desk while we had lunch at the hotel, until we could check in... more

Excellent location right across from the train station. We got there early as our bus / train transportation times worked out better than we thought. Easy safe walk from train station to the hotel, mid day. They held our luggage at the desk while we had lunch at the hotel, until we could check in. The food and service were excellent. Check-in was efficient and professional. We found our room hot, at about 25C Opening the patio doors in the room helped some. By the looks of it most rooms in the quadrangle were doing the same. However this created a noisy environment with others whistling, playing music, moving patio furniture around, etc. A.C. NEEDS TO BE FUNCTIONAL ALL THE TIME AS THIS HOTEL HOLDS HEAT, when outside temperature are 10 -15 c in winter. The A.C. was not functional as it is winter, possibly. The room has adequate space, and the bed / pillows were comfortable. Breakfast was excellent and had plenty of choice. It was a high quality brunch, and again with excellent service. WIFI is horrible during the evening but was fast for an hour in the morning in lighter load times, but again after breakfast it became terrible again. This hotel was not busy, so use your phone as a hot spot if you need internet

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