Palm Plaza Marrakech Hotel & Spa

“This place is great!”

We have been on exploring Morocco all week and have stayed at a number of hotels and this one is by far the nicest! The food is incredible, the pool is huge, and the mojitos at the bar might be the best I’ve ever had. The rooms are clean and comfortable, and the service is excellent. I was nervou... more

We have been on exploring Morocco all week and have stayed at a number of hotels and this one is by far the nicest! The food is incredible, the pool is huge, and the mojitos at the bar might be the best I’ve ever had. The rooms are clean and comfortable, and the service is excellent. I was nervous about staying here after seeing other reviews but those people are being nit-picky! This place is plenty nice and feels luxurious.

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“Enjoyed Our Relaxing Stay”

This was the first time we went to Marrakech and we found this hotel by chance as we didn't want an all inclusive hotel as we weren't travelling with the kids. The hotel isn't really a 5 star hotel as we would know it, but it was clean, and suited our needs. The Pros: It is located outside of ... more

This was the first time we went to Marrakech and we found this hotel by chance as we didn't want an all inclusive hotel as we weren't travelling with the kids. The hotel isn't really a 5 star hotel as we would know it, but it was clean, and suited our needs. The Pros: It is located outside of the busy town centre, around 10 mins by taxi from the airport. We paid around 50DH from the hotel to the main square each way, which wasn't bad. The staff were friendly. Food was good, we went half board, so we had breakfast and evening meals included, but we could swap the evening meal for lunch of we planned to eat out that evening. We had two spa sessions the hamam and a full body massage together..both were good. One of the girls was a bit cheeky and asked for a tip, even though we were going to tip them anyway, I guess, if you don't ask, you don't get! It was quiet, we went in half term and the hotel seemed deserted, which was great for us. The hotel provided better exchange rates then the airport did, and similar to the bank up the road. Also there is a Carrefour 5 mins walk from the hotel. The Cons: The hotel could do with some renovations, slightly dated look. Would recommend getting a room poolside instead of roadside as it can be very noisy early in the morning from the passing traffic. The outside pool is freezing cold, but that didn't bother us too much. You have to barter with the taxi drivers outside. Dont use the taxis the hotel recommend, use the ones parked outside and haggle them down by at least half. Not much else within walking distance to the hotel

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“Good overall but a few issues.”

Overall, it was a good, nice hotel, the rooms were cleaned daily and spacious with good facilities. The pool area is nice and picturesque. I DID NOT appreciate the SLY behaviour of one of the women at the front desk however. It was my first day and I asked her if I could book a taxi through the... more

Overall, it was a good, nice hotel, the rooms were cleaned daily and spacious with good facilities. The pool area is nice and picturesque. I DID NOT appreciate the SLY behaviour of one of the women at the front desk however. It was my first day and I asked her if I could book a taxi through the hotel to go to the souks in the medina (a 10 minute drive) as I was unaware there were going to be other taxis outside. She then charged me 300 dirhams for a 10 minute journey and said "you should book a taxi for the way back too because taxis are really hard to find in the medina area". So in total, 600 dirhams... I then spoke to the taxi outside and he told me he would drop us back instead for 50 dirhams. The medina was also FULL of taxis so she basically just lied to my face for money. Not sure whether she gets a commission or something, but regardless, it made me feel uncomfortable as I should feel in good hands in my hotel and not in the hands of scamming behaviour. 50 dirhams compared to 300 is ridiculous and a robbery. Breakfast was really nice, a wide array of food and choices and was really tasty and traditional too, a great highlight of the hotel. However, if you don't go to dinner bang on 7pm or 7.30pm, the food gets rather cold and the cuts of meat served aren't good quality at all (fatty and chewy) I wouldn't say the dinner food is of 5* standard, more like 3/4. The beds aren't the comfiest, the pillows are really flat however, this wasn't too much of an issue for me. The reception (apart from the woman who sorted the taxi as explained above) were helpful and friendly. A very nice stay in a nice hotel but could be better.

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“Some good points & some not so good ”

Stayed as part of a tour group for 3 nights at the end of our trip . Our room was a good size , beds & pillows were comfortable. Storage for clothes was ok . Safe worked . Sadly no walk in shower although this had been requested . Our view looked out onto the Main Street , our balcony had on... more

Stayed as part of a tour group for 3 nights at the end of our trip . Our room was a good size , beds & pillows were comfortable. Storage for clothes was ok . Safe worked . Sadly no walk in shower although this had been requested . Our view looked out onto the Main Street , our balcony had one chair . There were workmen on the roof at one point , so a lot of dust & some debris. A very different experience in comparison to some of the photos on their website. The outside terrace with the pool however was very nice . Sunbeds clean & comfy . Pool easy to enter with a staircase but no handrail. Towels provided. We had several drinks from the bar on the terrace & also shared a pizza for lunch, which was very nice & the prices were reasonable. We ate one evening at the buffet in the restaurant. It was ok , nothing amazing but then we only really wanted a snack not a full meal . For over £40 we didn’t think it was good value for the items we ate but I guess that was our fault for not being hungry!!! Room service was suggested but really didn’t want to sit in a bedroom eating food , as we were unable to use the balcony with only one chair . We ate elsewhere for dinner the next 2 nights . Breakfast was a nice surprise. I had an omelette one day which was very good . A great selection of fruit, salad , breads , pastries etc . Staff were friendly & polite . There were some good points but felt letdown by the restaurant offering in the evening. I had read on the website there was a Thai Restaurant but that didn’t seem to be open .

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