This Manhattan hotel is located across the street from Madison Square Garden and Penn Station. The hotel offers access to the adjacent fitness club which includes a gym and a tour desk with ticket services.
Note: The hotel location in the map is for orientation.
7th Avenue, 401 - New York
Near Macy's
The hotel was in the perfect place, extremely Central!
Everything more or less, room was dirty, bed sheets were dirty and itchy, long black hair in the bed, in the shower (baring in mind I have short blonde hair) staff extremely rude when checking in, asked me to swipe my card without telling me she was charging me for taxes or how much.
location
very dated
The user gave the best review to Location and Service
The client negatively reviewed this accommodation: Cleanliness
The user gave the best review to Location and Facilities
The client has not reviewed this accommodation negatively in any way.
The user gave the best review to Location and Cleanliness
There are no negative reviews
The user gave the best review to Location and Cleanliness
There are no negative reviews
The user has indicated that the highlight of the hotel is the Location
The worst review the client gave was for: Service
The user has indicated that the highlight of the hotel is the Location
The client gave the worst score to Service
The user gave the best review to Service and Cleanliness
The client gave the worst score to Room
According to the user this accommodation is: Facilities
The worst review the client gave was for: Service
based on 5128 reviews
Location
Sleep quality
Rooms
Service
Quality-Price
Cleaning
Bob M. 05/11/2017
Old hotel a bit worn but room was actually quite nice for the price. Location was terrific. Room was spotless. Mattress was old spring type but more comfortable than I thought A good value. Got the job done
renato b. 04/11/2017
This isn't the best hotel in NYC, but it is cheap and good if you just need a bed and sleep and don't want to spend too many hours indoors....I had a very fully couple of days and was only in the room for sleep and getting ready the next morning. I've also stayed here before. I would say this is not the place I would stay if I wanted to be in NYC for an extended time. But for a night or two it is worth it...BTW - I saw the desk help just get blasted by customers left and right and it was disturbing to me. I think the hotel attracts a lot of people who are looking for deals but then tend to be very hostile and entitled.
michael g. 05/11/2017
We stayed in this hotel On 22/102017. It was the worst experience of our lives to date. From the moment we checked in to find our booking had been cancelled and had to re book at double the cost to the moment we left it was an horrendousexperience. We opened to door to find dirty carpets and dirty tiles in the bathroom , no towels and had to wait ages to have them delivered, the bedspread was full of cigarette burns, the plumbing left a lot to be desired, the shower was loose from the wall and orange staining down d walls from the dripping. The sink wasn't any better with holes and cracks. No bottoms in the drawers , I could go on forever. It seems this hotel can get away with anything because of their convenience to Penn Station. It should be closed down by the relevant authorities.
Afreitasa. 04/11/2017
Por incrível que pareça já havia ficado neste hotel e o recomendei para minha família ficar durante o período que antecedia meu casamento em NY: o preço era o melhor. Resultado: um rato entrou no quarto do meu irmão e abriu pacotes de bolachas. O hotel prometeu um upgrade que nunca ocorreu. Nunca mais nos ligaram e no dia seguinte, a pessoa que havia prometido o upgrade - Bolívar, simplesmente não apareceu. Espero no mínimo um reembolso da noite em que o rato apareceu pois ninguém dormiu de nervoso!! As incredible as it may seem I had stayed at this hotel and recommended it to my family staying during the period before my wedding in NY as price was lower than other hotels. Result: A rat entered my brother's room and opened packets of crackers. The hotel promised an upgrade that never took place. They never called us again, and the next day, the person who had promised the upgrade - Bolivar, he simply did not show up. I’m waiting at least for a refund for the night that the rat appeared as due to the stress nobody could sleep!!! Por increíble que parezca ya se había quedado en este hotel y lo recomendé a mi familia durante el período anterior a mi boda en NY. Resultado: un ratón entró en la habitación de mi hermano y abrió paquetes de galletas. El hotel prometió una actualización que nunca ocurrió. Nunca más nos llamaron y al día siguiente, la persona que había prometido el ascenso - Bolívar, simplemente no apareció.
wianev. Zurich, Switzerland 04/11/2017
The only positiv thing is the location. The rest is a desaster. We booked the 'renovated' Penn 5000 rooms...The rooms (13th floor)they offered us first we did not accept. They had nothing in common with the pictures in the website and the smell of damp was awful. The new offered rooms, 6th floor, were not better. We wonder whether these 'Penn 5000 rooms' exist! We felt sorry for the employees at the reception. So many guest were complaining. We thought that all the bad comments on tripadvisor etc, cannot be true. But they are! And dear management don't send me the standard reply that you feel sorry and that you take the complains serious. Obviously nothing changes.
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