Novotel Rotorua Lakeside

“Not as expected”

Room was not ready when we arrived. The hotel gave us a complimentary drink at the bar, which was nice, but when we did reach the room the standard of cleanliness left a bit to be desired. Dusting is obviously not done and the bathroom definitely needs refreshing and was a bit grotty. Was expect... more

Room was not ready when we arrived. The hotel gave us a complimentary drink at the bar, which was nice, but when we did reach the room the standard of cleanliness left a bit to be desired. Dusting is obviously not done and the bathroom definitely needs refreshing and was a bit grotty. Was expecting the hotel to provide robes and slippers, especially as we went to check out the pool and spa, but sadly none to be found. The pool area was stark and outdated and rather grim so we didn’t stay long. Other than that, the breakfast was nice, the staff were friendly and the location is great.

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“A Mixed Experience at Novotel Lake-side Rotorua”

Rating: 3/5 My recent stay at Novotel Lake-side Rotorua was a bit of a mixed bag. While I found the staff and manager on duty to be incredibly friendly and attentive, there were some notable areas that could use improvement. Firstly, I have to commend the staff for their warm and accommodating s... more

Rating: 3/5 My recent stay at Novotel Lake-side Rotorua was a bit of a mixed bag. While I found the staff and manager on duty to be incredibly friendly and attentive, there were some notable areas that could use improvement. Firstly, I have to commend the staff for their warm and accommodating service. From check-in to check-out, they made me feel welcomed and attended to my needs promptly. Especially Gruinder, the manager on duty, i would like to him thumbs ups for his warm and accommodating services, despite the fact that we have arrived slightly earlier than check-in time and he was the only staff on site, he not only offered to assisted us in signing up the ALL membership but also to check our luggage at the counter to improve our traveling experience. Having said the above , I was disappointed by the cleanliness of the room. Upon arrival, I noticed some areas that were not as tidy as I would have expected. The bathroom, in particular, could have been cleaner, which detracted from my overall comfort during the stay.Furthermore, I found some of the in-house rules to be too loose stringent and not clearly communicated. A good example is when many of us were enjoy the relaxing time at the pool and thermo spa sides whilst some teenager where playing soccer at the pool-side, we were all very uncomfortable and worried that the soccer ball may go out of control and hit us. Thus, It would be beneficial for the hotel to provide clearer guidelines to guests to avoid any confusion or misunderstandings. Overall, while the staff's hospitality was commendable, the cleanliness and clarity of in-house rules left something to be desired. With some improvements in these areas, Novotel Lake-side could provide a more consistent and enjoyable experience for guests.

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“Good location”

The Novotel hotel was chosen for its location, which was great. Our Lake-view room, was nice and large, although somewhat dated, but it was quiet and comfortable. The lake view was across a playground and car park. Breakfast provided a large variety of choice, but the organisation wasn't at its ... more

The Novotel hotel was chosen for its location, which was great. Our Lake-view room, was nice and large, although somewhat dated, but it was quiet and comfortable. The lake view was across a playground and car park. Breakfast provided a large variety of choice, but the organisation wasn't at its best, and staff shortages seemed to affect things; eg. coffee machines being empty for some time, no milk, etc. Hot food was 'warm' at best. Right next to eat street, and opposite a superb ice cream parlour, which was great value for money. Not a bad hotel, but it has so much more potential.

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