Hilton Lake Taupo

“Mid-week getaway”

A father daughter stop over. We have never stayed here before but have stayed at other Hilton Hotels. We found the staff super friendly and the check in/out super-efficient. The room was clean and a great size. The shower head was loose which was annoying and the room was in need of a freshen up... more

A father daughter stop over. We have never stayed here before but have stayed at other Hilton Hotels. We found the staff super friendly and the check in/out super-efficient. The room was clean and a great size. The shower head was loose which was annoying and the room was in need of a freshen up (paint mainly) I found it a little to cheeky to have a charge for guests wanting to park their cars under cover. I think this should be part of the overnight accommodation price. Plenty of parking outside is available. Buffet breakfast had everything you needed without being overboard. Lovely pool facilities. Very handy to Taupo township.

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“Disappointing and badly in need of maintenance”

After a hell year due to illness culminating in major surgery 7 weeks ago we decided to have a few days at Hilton Taupo to rest and recuperate. And it was my birthday this week. We’ve stayed there a few times and always enjoyed it and found it comfortable. Not so this time. We paid a higher pri... more

After a hell year due to illness culminating in major surgery 7 weeks ago we decided to have a few days at Hilton Taupo to rest and recuperate. And it was my birthday this week. We’ve stayed there a few times and always enjoyed it and found it comfortable. Not so this time. We paid a higher price to get a lake view room and better standard than a basic room and when I received an email saying I could check in online I did so. The room said 1st floor so believing this was actually first floor and not ground floor (the map doesn’t show it’s ground floor) that’s what I booked. We don’t like ground floor rooms and I knew they were quite dark having been here before. On arrival we checked in to our room and found it was ground floor with no lake view at all thanks to a big hedge in front. It was dark and felt claustrophobic so I went to reception and asked for another room. All they could offer me was a twin room and they could push the beds together but it was at least not ground floor. Being tired and not feeling great I decided to take it. I did try to explain the reason we were there but felt the person dealing with me didn’t really care. They were very busy but I was just about in tears as I’d really been looking forward to it. She offered us a couple of drinks vouchers to make up for it but that never makes up for being hugely overcharged for the standard of the rooms. When we moved to the twin room we found not only was it a twin room, it was a disabled bathroom so no vanity and a shower curtain instead of a normal shower. So here we are paying nearly $900 for a bed shoved together and not even a decent bathroom. Like other reviews for Hilton Taupo (that we’ve only just read) we noted the place is in real need of maintenance, especially the accomodation block. The walls are terribly marked and damaged from service trolleys in the entrances to the rooms and the rooms still have the same furniture they had when we first stayed about 10 years ago. It doesn’t take much to give the walls a coat of paint and tidy them up. Currently the walls and doors look dirty. They’ve used duct tape to patch up broken floor tiles and even used duct tape to fix one of the towel boxes at the pool. Come on guys you can get these at Bunnings - they’re not that expensive to replace. Overall it’s more motel than 5 star hotel standard and the only thing that saves it is the pool and gym area . Not up to Hilton standard and a real shame as it used to be great. Oh and the same lady who checked us in checked us out and didn’t even ask how our stay was. Avoidance doesn’t fix the problem. I also think Hilton have to be very careful advertising rooms as lake view when they are not. No doubt this review will get the same cut and paste response others have but at some point the hotel really needs to take note of the feedback

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“Not a great experience at all.”

The Hotel does not live up to the Hilton brand standard. Our stay was 3 nights and the food from the first night in room dining was still in the room when we checked out 3 days later. The shower was not able to be adjusted and kept sliding down so that we had to crouch. The walls and hallways wer... more

The Hotel does not live up to the Hilton brand standard. Our stay was 3 nights and the food from the first night in room dining was still in the room when we checked out 3 days later. The shower was not able to be adjusted and kept sliding down so that we had to crouch. The walls and hallways were grubby and marked. The room next door was obviously a smoking one and we had to close our doors to escape the smoke. Restaurant - expensive and lacking in all respects. Staff appeared to be more focused on being able to charge you for as much as possible. We would not recommend this as a high-quality facility and would not return.

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