Lam Hotel Serra Da Estrela

“Total relaxation”

This is a perfect place to relax and unwind. The view is spectacular, the rooms comfortable, the staff helpful and friendly and the pool area great. The pool is cleaned every day and the sun-beds tidied up. There is a good breakfast and a buffet in the evening. We would have liked to order à la c... more

This is a perfect place to relax and unwind. The view is spectacular, the rooms comfortable, the staff helpful and friendly and the pool area great. The pool is cleaned every day and the sun-beds tidied up. There is a good breakfast and a buffet in the evening. We would have liked to order à la carte as the menu looked really interesting, but it wasn't possible while we were there.

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“Great views and staff but questionable dinner”

This Hotel is part of the LAM Hotel group, it’s perched on an isolated mountainside above Covilha on the edge of the Sierra da Estrala Natural Park. The position is dramatic! Looking down southwards to the plain below. There is plenty of free Car Parking on site, the welcome and all of the staff... more

This Hotel is part of the LAM Hotel group, it’s perched on an isolated mountainside above Covilha on the edge of the Sierra da Estrala Natural Park. The position is dramatic! Looking down southwards to the plain below. There is plenty of free Car Parking on site, the welcome and all of the staff are really engaging and happy to help with any request. There is a large open pool and sun terrace with the views described above. The rooms are quite well appointed and have Air Con which in summer you do need. The breakfast service was quite good not in the top rank but adequate. Due to the hotels isolated position (there are no other bars or restaurants nearby) we took the Half Board option which of course included dinner. Our ‘expectation’ for dinner was a ‘table d’hote’ type menu with course options and table service. However this was not the case, the dinner was a two option hot Buffet and was VERY poor quality fare, we were in the first tranche of evening diners and the food was already looking very tired and dry. So please beware of the inclusive dinner and perhaps ask more questions than we did when booking. In mitigation the man that was servicing the tables, drinks, clearing refreshing the food etc was working very hard to a. Please the clientele, he was very personable and friendly b. Try and keep,on top of what was clearly a several person task. I asked on check out if they were short staffed, ‘They were’ so being fair everyone was trying hard to deliver the best service under duress. In summary, great staff, great view, reasonable services but questionable food.

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“With lots of potential but failing to achieve the 4 star rate”

This Hotel needs a love of love from it's management to be able to live to it's four star rating. We contacted the hotel prior to our arrival as we were celebrating our anniversary. We requested a double bed room with a nice view. We did get the double bed but the view was not as expected. The ro... more

This Hotel needs a love of love from it's management to be able to live to it's four star rating. We contacted the hotel prior to our arrival as we were celebrating our anniversary. We requested a double bed room with a nice view. We did get the double bed but the view was not as expected. The rooms are too dark at night. The bathroom is modern and spacious but there was mold all over the silicone of the bathtub. Amenities were placed for one person. Breakfast is in a spacious restaurant with lots of choices. Gluten free bread can be requested but it's not tasty at all... The building has a very peculiar architecture and we were not able to understand how the old lift worked so we just used the stairs every time. There is a gaming room and I think this is a plus. Overall, the rooms and the hotel need maintenance attention.

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“Amazing setting, interesting architecture ”

The place looks amazing and has great views. The pool looks great but is unheated so I’m not sure how much use it gets in the mountains. It seemed a bit run down to us. Broken shower doors, safes with missing locks and a general air of shabbiness. Restaurant menu seemed quite limited and th... more

The place looks amazing and has great views. The pool looks great but is unheated so I’m not sure how much use it gets in the mountains. It seemed a bit run down to us. Broken shower doors, safes with missing locks and a general air of shabbiness. Restaurant menu seemed quite limited and they were very confused about providing for a vegetarian so we didn’t eat there. Recommended if you can get a good deal on the price.

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