De Lanna Hotel

“Good hotel in a central area”

We had four nights in the De Lanna Hotel. The first room I was shown to was on the 2nd floor. The bed was really low to the floor and there were steps up into the room and down to the toilet. There was also a step down to the balcony. I was a bit worried about the bed height as I knew I would h... more

We had four nights in the De Lanna Hotel. The first room I was shown to was on the 2nd floor. The bed was really low to the floor and there were steps up into the room and down to the toilet. There was also a step down to the balcony. I was a bit worried about the bed height as I knew I would have difficulty getting out of it and the steps were also a concern. I thought that all the rooms were like that but when i went to my companions room I saw that the ground floor rooms had normal height beds and no steps. We went to reception and the staff had no difficulty finding us a ground floor room. We had lunch in the courtyard a couple of times and it was quite nice. One evening we decided to have dinner but were told that we could only have room service, the courtyard area had been set up for a large group staying at the hotel and there was nothing available to anyone else. It was quite disappointing as we were a small group that wanted to have dinner together not in our rooms. Breakfast was ok but nothing stands out a being wonderful. The pool area was nice and there was enough enough sunbeds for the numbers using the pool. We used the laundry facilities and that worked out great. There was loads of staff in the hotel and I found anyone that I dealt with very helpful

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“De Lanna Service was Disappointing”

The hotel is in a great location. It is inexpensive and the rooms are okay. We had a room on the 2nd floor that was spacious and had lots of drawers and closet space. The bed was hard and uncomfortable, but that has been the same in all SE Asia hotels. I would say to bypass the breakfast as it wa... more

The hotel is in a great location. It is inexpensive and the rooms are okay. We had a room on the 2nd floor that was spacious and had lots of drawers and closet space. The bed was hard and uncomfortable, but that has been the same in all SE Asia hotels. I would say to bypass the breakfast as it wasn't very good and there are lots of cafes around that serve way better coffee and food!! The pool and surrounding area is great...but the service is non-existent! There is always at least 3 people working that just stand around in the restaurant. They never come and ask if people want a drink or clear away the empty glassware. We had a pool day and were enjoying a few Chang in the 36 degree weather... and had to go and get our drinks every time. I feel like no one has explained how customer service works.

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“good location”

八年前在这酒店住过。因为优越的地理位置再次选择入住。大部分景点寺庙、周日夜市和711都在步行距离。庭院有漂亮的锦鲤。111房间临街，由于没有良好隔音，夜里会很吵闹。Stayed at the hotel 8 years ago. I chosed it again because of its good location. The most attractions, sunday market, 711 stores are all in the walking distance. The koi fish in the courtyard are quite beautiful. ... more

八年前在这酒店住过。因为优越的地理位置再次选择入住。大部分景点寺庙、周日夜市和711都在步行距离。庭院有漂亮的锦鲤。111房间临街，由于没有良好隔音，夜里会很吵闹。Stayed at the hotel 8 years ago. I chosed it again because of its good location. The most attractions, sunday market, 711 stores are all in the walking distance. The koi fish in the courtyard are quite beautiful. Room 111 is nearby the street. Without soundproofing, it became noisy at nights.

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“Disappointing and grubby.”

Had high expectations based on reviews and it being a hotel our travel agent listed (which always tend to be good). However, was very disappointed. The entire hotel was grubby. Our room was supposedly 'superior' but I couldn't see why. The bathroom was poky and odd, like it had been squeezed in t... more

Had high expectations based on reviews and it being a hotel our travel agent listed (which always tend to be good). However, was very disappointed. The entire hotel was grubby. Our room was supposedly 'superior' but I couldn't see why. The bathroom was poky and odd, like it had been squeezed in to a re-configured space as an after thought, and was in much need of decoration. It clearly had been good at some point but had lost it. Breakfast was terrible, we went elsewhere and paid. On New Years eve there was a 'compulsory' gala that felt very Fawlty Towers. Most of the guests seemed embarrassed to be there and couldn't leave quick enough. When we returned later in the night the event was deserted with the exception of staff and a DJ playing to an empty space. However, the reception staff were very nice and helpful. More likely the problems are down to bad management.

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