Harbour Hotel Richmond

“Weekend break”

Excellent hotel. Lovely spa. Great location. We stay here quite often. Sadly the standard of the restaurant is very variable and the service in the restaurant is slow. This is the week point of the hotel. Long waits for coffee, toast and butter. To be fair, during December and March the full ... more

Excellent hotel. Lovely spa. Great location. We stay here quite often. Sadly the standard of the restaurant is very variable and the service in the restaurant is slow. This is the week point of the hotel. Long waits for coffee, toast and butter. To be fair, during December and March the full English breakfast was very good and there was a lovely vegetarian breakfast with grilled haloumi, mushroom, spinach, tomatoes and beans. Sadly on this occasion the English breakfast was not good, bacon was very salty, leathery and dry. In my opinion, the veg breakfast is disappointing, just 2 very dry veg sausages with a mushroom, beans and a tomato. For some reason the breakfast pastries are no longer served warm.

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“Eat else where”

The hotel room - Superior was lovely. Although one of the towels was dirty. The problem we had was the food choices in the restaurant on a Sunday evening were very limited. There was something like a 6pm cut off for roast dinners. Then you were pretty much left with burgers or fish and chips - it... more

The hotel room - Superior was lovely. Although one of the towels was dirty. The problem we had was the food choices in the restaurant on a Sunday evening were very limited. There was something like a 6pm cut off for roast dinners. Then you were pretty much left with burgers or fish and chips - it was average pub food not what we expected from a 4 star hotel. Tables not cleared - waited 30 minutes then had to ask. This was acknowledged by restaurant and reception staff. The menu contradicted the menu displayed on the website. Otherwise, pool and spa facilities nice. As the hotel was fairly busy it was definitely cosy in the jacuzzi and Sauna. Hot tubs - 2 in use were too busy to use. Bar staff were very nice when we sat to have a drink before the meal. Breakfast no salt and pepper on our table or the person next to us. Having no table cloths on tables in the evening made it look cheap to me.

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“Chilly Arrival…”

We chose what we thought was the best room in the best hotel in Richmond. It was indeed a very nice hotel, and it was a nice room. But it was cold when we arrived. The heating did not work in our room - and presumably had not been working for a while. The air conditioning unit only cooled down…an... more

We chose what we thought was the best room in the best hotel in Richmond. It was indeed a very nice hotel, and it was a nice room. But it was cold when we arrived. The heating did not work in our room - and presumably had not been working for a while. The air conditioning unit only cooled down…and was a continual fan that we didn’t want. After several visits to reception - not what you want or expect at the best hotel and in one of the nicest rooms - we were eventually supplied with plug in radiators. This worked and meant we were not even colder the next morning. I am not sure what else we could have done. But it was not what we wanted or we expected when we arrived. There were a few excuses offered…but in many ways that’s not fair on the reception staff - it’s not their role to repair the heating or check the rooms… It was our first ever visit to Richmond and to the Harbour Hotel…unfortunately I don’t think we will be hurrying back

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