Mercure London Kensington

“Wonderful Staff”

My fiancé and I stayed here for 12 days, so I find myself in the unusual position to have gotten very familiar with a specific hotel. I want to start with the two staff members who really made this a great place- Roxxane and Zinab (hopefully I spelled their names correctly) they made a fine exper... more

My fiancé and I stayed here for 12 days, so I find myself in the unusual position to have gotten very familiar with a specific hotel. I want to start with the two staff members who really made this a great place- Roxxane and Zinab (hopefully I spelled their names correctly) they made a fine experience turn into an exceptional one. The rooms are solid, as is the breakfast, and they are certainly good for london prices, but they were not mind-blowing. Now that being said, I am rating this 5 stars because the two staff members that we interacted with frequently (with requests or asking for help) were very helpful and were always kind, patient, understanding, and willing to help. We had many requests, to be frank we were probably pretty annoying guests due to the frequent requests and such, yet as I said, both Zinab and Roxxane were always willing to help and seemed happy to do so! In fact, I swung in 16 days after our last stay to pick up some food that I had delivered to the hotel by accident and Zinab was working, she recognized me/my name. If that doesn't say everything it needs to about the staff then I don't know what would! Thank you both greatly

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“Incomplete”

This is billed as a four star hotel, so I was expecting something exceptional. It was good but there were some gaps. It was no better than a Premier Inn. The bedrooms are not well sound proofed. In the room I was first offered I could hear the people next door very clearly. When I mentioned ... more

This is billed as a four star hotel, so I was expecting something exceptional. It was good but there were some gaps. It was no better than a Premier Inn. The bedrooms are not well sound proofed. In the room I was first offered I could hear the people next door very clearly. When I mentioned this I was immediately offered a different room with no fuss. My bedroom was comfortable and exceptionally clean. As other people have said you cannot open the window. There was no sink plug in the bathroom, the shower head was not properly connected so that water sprayed over the floor, and there were no tumblers or other drinking glasses. The breakfast was ok, if a bit limited. The food included boiled eggs, but there were no egg cups or spoons to eat them with. I am used to doing without these things abroad but they are usual in England. I would also have preferred to eat breakfast without a television blaring away. The staff were exceptionally pleasant and attentive. I did not mention the egg cups or the television, but they dealt with everything I asked for.

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