Hilton Chicago O'Hare Airport

“Decent stay if you want to be able to walk to the airport”

Yes, the rooms are a bit outdated, but not awful. I was surprised at the overall lack of USB ports in the room, I would think a majority of the properties clients are business travelers with a need to recharge devices. The on-premise restaurants were decent, nothing special. Unless you have the n... more

Yes, the rooms are a bit outdated, but not awful. I was surprised at the overall lack of USB ports in the room, I would think a majority of the properties clients are business travelers with a need to recharge devices. The on-premise restaurants were decent, nothing special. Unless you have the need to be close to ORD, the hotel does not give you any real reason to stay here. I would stay again if I needed to be close to the terminals.

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“VPNs don't work here”

Obviously the location is great. I'd stay here again just for the convenience of walking from the plane to the room. The hotel *is* a bit dated, but it's certainly OK, and I'll give them kudos for a nice recliner in the room, the perky water pressure and fact that the digital room key works in th... more

Obviously the location is great. I'd stay here again just for the convenience of walking from the plane to the room. The hotel *is* a bit dated, but it's certainly OK, and I'll give them kudos for a nice recliner in the room, the perky water pressure and fact that the digital room key works in the room and in the elevator. (I know some Marriotts where it works for the room door that you can't get to because you need a physical key for the elevator, kinda funny.) I'll mark them down for not allowing VPNs. It's nowhere stated (but you'll see it in some reviews) that if you have a VPN, you can "connect" to internet, it just won't load. Hilton (because it's a Hilton problem I think): some of us need a VPN for work and financial things. Disallowing a VPN is such a weird inexplicable flip-off to the guest. It's hard to see how it benefits the hotel or the ISP. Let's call hotels out when they do it.

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“Pool was Closed, then they Stole the Fitness Center!”

I'd been to this hotel with my granddaughters but this time my son and daughter-in-law and their youngest, who's almost 5, were with us. The girls won't stay anywhere else- they love the view of the airport across the street. We got adjoining rooms, which really worked out well for our group. ... more

I'd been to this hotel with my granddaughters but this time my son and daughter-in-law and their youngest, who's almost 5, were with us. The girls won't stay anywhere else- they love the view of the airport across the street. We got adjoining rooms, which really worked out well for our group. I was also happy to see that daily housekeeping is back. But now the drawbacks: the pool was closed, which we did not realize till we checked in. The kids were especially disappointed. It was not noted in the e-mail sent the week before although if you drilled down to the Hotel Info link the pool was not listed as an amenity. They'd set up a decent workout room in a conference room which I used the first day. I went to use it the next day and there were workers removing all the equipment! No idea why. We were not given breakfast coupons at check-in. The lady at the front desk at breakfast took care of it quickly but it shouldn't have happened that way. One of our rooms was 80 degrees, according to the thermostat. The controls did nothing. I called the front desk and they said they'd send up an engineer. None appeared. The next morning I told the person at the front desk. They'd send someone up, she said. We left for the day and came back to- an 80-degree room. When I checked out I again told the clerk that the issue was never fixed and asked for a credit. She offered me a $50 reduction or 10,000 Hilton points. I chose the $50. She said that the system was set to heat or A/C at some central location and that when it was set to heat some rooms got too warm. Yeah, we noticed. We did open the windows a crack the second night, which helped. I'd gotten a room rate that included breakfast but it was more restrictive than expected. There was a tiny square up at the top of the menu for the included breakfast- eggs any style, a breakfast meat, fruit, pastries and toast. It covered a max of 2 people per room so two weren't covered. Note that portions are VERY generous. Food at breakfast and the dinner we had in the pub were very good but the prices are expense-account level, even with the credits I got due to Hilton status. NOT family-friendly. The people in the restaurants were uniformly very nice and wonderful with the kids, which we'd noticed on previous visits. I still feel like this hotel still has only one major advantage: location.

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