Hampton Inn & Suites Sandusky Milan

“Volleyball tournament trip”

Thanks for the stay and for making us feel welcomed ! Everything was smooth sailing from check in to check out . We have stayed here before and came back a second time around . The price is reasonable and our room was great , thank you !

“Friendly and helpful staff”

The staff was great. Breakfast was very good. The cheese omelets were delicious. The room was clean and quiet. The price was reasonable. The only issue is that the toilet didn't flush very well. I don't think it was a water pressure issue as the shower had plenty.

“Great for a road trip stop”

Good hotel for stopping off highway. Room was clean, staff was friendly, bathroom was clean. Breakfast was average hotel breakfast. Price of the hotel was very reasonable. Would stay again if passing by the area. We didn't have any issues with our stay.

“Very Simple Hotel, Port Clinton one is much better!!”

Beds are hard. Bathrooms outdated. Carpet not swept. I always lift mattresses, pull sheets down, look in pillows, all were very clean! Brkfst cld hv been better, they had eggs & sausage patties but no biscuits or gravy or croissants to put sausage on. No pool open but they sd we cld go down the ... more

Beds are hard. Bathrooms outdated. Carpet not swept. I always lift mattresses, pull sheets down, look in pillows, all were very clean! Brkfst cld hv been better, they had eggs & sausage patties but no biscuits or gravy or croissants to put sausage on. No pool open but they sd we cld go down the street to sister hotel (who wants to do that, what an inconvenience). Our 1st room smelled like someone had a smoking fest in it then sprayed febreeze so I went to front desk & asked for a different room, so much better smelling. Luke at the front desk was exceptional, helpful & most courteous. He shld be promoted to Mngr. The blonde girl the next morning at the desk complete opposite, seemed as if she was dazed and confused. We were here May 29-30, normally we stay at the one in Port Clinton however this was Memorial Day Wknd & that one had no vacancy so we ended up at this one in Milan. The one in Port Clinton has softer beds, up to date bathrooms, swept carpets, open indoor pool, very nice breakfast and super clean! The current mngr here needs to perform better, there is no reason the pool shldnt hv been open by Memorial Day Wknd, breakfast needs improvement and the room that smelled horribly like smoke should have been addressed by room service & mngt shld be spot checking rooms weekly. Mngt shld be having conversation with housekeeping advising them if they come across smoke smelling rooms as they are cleaning what to do in that instance. There is no excuse for a guest to walk into a room that smells that badly from smoke and then to hv a maid/housekeeper just spray something to hide the smell is ridiculous and pure laziness. I hv housekeeping experience in a cpl of nice hotels it’s not a hard job to keep a clean room. Overall a nice hotel just needs good management which at this time doesn’t exist. Again, Luke is a terrific asset to this company and I hope the owner(s) recognize that!! (He knows what it takes).

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