The St. Regis Bal Harbour Resort

“Best experience ever”

Diego over at the beach was so professional and attentive he continuously checked up on us through the day and made our day so much better will most definitely be coming back very soon and will ask for him, staff inside was very polite and gracious

“St Regis beach 🏖️”

Amazing Place great weather beautiful hotel !!! a great time!! Marina , she make me is Amazing service and she was help me with everything!!! 🩵I love this place and will recommend to my friends and family very clean and neat Hope to come back next year!

“Not as good as it used to be”

March 24-28, 2024 stay. Stayed at this resort at least 5 times in the last two years. It used by be our favorite place in Bal Harbor area. Love the beach, the hotel and loved the service as well as the proximity of shopping. This time, the experience was different and made us think that we do... more

March 24-28, 2024 stay. Stayed at this resort at least 5 times in the last two years. It used by be our favorite place in Bal Harbor area. Love the beach, the hotel and loved the service as well as the proximity of shopping. This time, the experience was different and made us think that we do not wish to return. We arrived around 7pm, our check in was the dullest one I've experienced in the last decade. From arrival at the front door and the bellman who was considering if a greeting is in order, to the greeting at the registration desk, which was extremely flat, super short and abrupt. The usual offer of a glass of sparkling wine or water was not presented, until the guest checking in next to us, who arrived later and was offered one by hotel staff who was handling their arrival. Dinner at the Burger Bar ( which was transformed into an Italian pop up place was weird), we were not greeted, I had to approach the bar after standing awkwardly in the doorway for a few minutes, we were told we could sit anywhere, the service was slow, we had to flag someone down a few times to ask for most common items. Atlantikós was very busy every day for breakfast, the first morning, there was a line of about 20 people, extending all the way to the pool area. We chose breakfast instead of points during arrival, but did not get to eat breakfast not even once during our stay. The room. The mini fridge was not fully stocked. The next day some additional soda items have appeared in it, they also appeared on our final bill, but I did not argue... We have booked an ocean front room, the room we were given was ocean view, while the views are pretty good from all the ocean facing rooms, there is a price difference in booking between the two categories. I did reach out the hotel team a couple of times regarding this discrepancy. Each time I was given the same text response stating that someone will get back to me, but nobody did. I followed up, heard the crickets. I did not bother with the front desk. After my arrival experience, my expectations were low with their ability to resolve or at least provide a sound explanation. I do want to note an amazing job of the staff at La Gourmandize One of the ladies even recognized and acknowledged us from previous stays. Which was probably the nicest interaction with the staff on this trip. Our son also had a great experience with the staff member at the gym. I sincerely hope the resort will review and re-evaluate their customer service situation. We used to love coming here, but after this last time, I am not certain if this location be considered for future stays.

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