Encore Las Vegas

“Mostly fabulous”

I have been of the opinion that the Wynn is the nicest hotel in Las Vegas, and I still think that’s mostly true. This is my first time staying on the Encore side and the rooms are truly spectacular. Roomy, technologically advanced, comfortable. They feel luxurious. The service at the pool, restau... more

I have been of the opinion that the Wynn is the nicest hotel in Las Vegas, and I still think that’s mostly true. This is my first time staying on the Encore side and the rooms are truly spectacular. Roomy, technologically advanced, comfortable. They feel luxurious. The service at the pool, restaurants, concierge and front desk is also exceptional - even better than I remembered. I requested a number of things at the front desk and they were more than happy to accommodate. The food and drinks were very good everywhere we went - Delilah, Espresso, Jardin, Aft Bar. They have particularly good coffee, which is also not something I remembered. The pool areas are quite glorious and comfortable. We still got a real kick out of the Lake of Dreams. I visited the spa for the first time and it is truly to die for, beautiful and well-equipped and featuring really wonderful staff members and service providers. For the bad, the casino and reception areas still stink of cigarette smoke. Obviously this is a problem all over Las Vegas but it is bad at the Wynn/Encore, maybe because the lobby likings are low and the reception desks are right by the casino. It is also, and this is no surprise either, eye wateringly expensive. The room prices to up there, of course, but the incidentals and food are insane (this from someone who lives in New York City). The place is carefully arranged to charge for absolutely everything - you can’t even place meal leftovers in the room fridge because it’s reserved for mini bar items and they threaten a $25 fee for leaving outside food in there. It’s a little much. Overall, this is a great place to stay if you are good with the price.

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“Great Stay Customer Service Could be Improved”

Let me start by saying the Hard Product at the Wynn is phenomenal. Room was well-appointed (TV was a bit small) but everything was clean and well put together. Customer Service could be improved. So I booked with Amex FHR which costs a little bit more but included the following benefits: 30 cred... more

Let me start by saying the Hard Product at the Wynn is phenomenal. Room was well-appointed (TV was a bit small) but everything was clean and well put together. Customer Service could be improved. So I booked with Amex FHR which costs a little bit more but included the following benefits: 30 credit for drinks or minibar 150 spa credit 4pm GUARANTEED Late checkout 60 breakfast credit Spa was phenomenal; 50 minute massage for $90 with tip when accounting for the spa credit Minibar snacks were a nice touch Breakfast we did at the buffet which was also great and the quality of the food was top notch However the hotel had an issue with the late checkout. There was no do not disturb doortag in my room and housekeeping kept knocking on the hour (4-5 times total) from 12 pm to 4pm - despite being told multiple times I had late checkout. I wanted to sleep for a bit since I had a red-eye back to the East coast obviously this did not happen. I informed the front desk about this and they were like oh we dont see the 4pm tag on the room. (Makes no sense since to their credit they applied all the appropriate credits listed above were applied). I asked for someone to follow up with me about the stay so far radio silence. I understand service issues can happen but I think at least a follow up is due here. Overall its too bad. I would have happily given this place 5 stars and booked my next few stays in Vegas at Wynn/Encore but I dont want to be harassed to get a guaranteed benefit. I think the hotel is great with everything is going well, but when things go wrong dont expect recourse.

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“What a disappointment”

First the good things: A nice hotel room, but the designer overdosed on faux gold lacquer-the entire room decor was just not my style. The bed was extremely comfortable, and the blackout curtains worked perfectly and the AC was quiet and kept the room at exactly the right temperature I wanted it.... more

First the good things: A nice hotel room, but the designer overdosed on faux gold lacquer-the entire room decor was just not my style. The bed was extremely comfortable, and the blackout curtains worked perfectly and the AC was quiet and kept the room at exactly the right temperature I wanted it. The bathroom was large and had plenty of soap, shampoo etc. The staff were by and large friendly and helpful but with a dose of disinterest, and obviously looking forward to getting off their shift. The not so good side: Be prepared to be nickle and dimed on EVERYTHING. A can of coke in your room-$8.00, a 0.5L bottle of Fiji water for $12.00. Everything in the minibar was obscenely overpriced. I get it that this is Vegas, but this was ridiculous. The food in every restaurant was horrendously over priced and you need to make reservations days if not weeks in advance of your arrival. There was very little availability in the restaurants when we arrived, so ended up going to other restaurants in town. Good for us as we had better food. The casino was extremely smokey which irritated by throat and made all of my clothes stink. The Wynn is intentionally designed to force you to walk through the casino to go anywhere and is confusing so you get lost in the middle of a smokey, bright pulsating light and loud music environment that is almost seizure inducing. Would I stay there again? Absolutely not, not even if I won a free weekend there. If you want a nice luxury hotel go to the Waldorf Astoria or Four Seasons.

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