DoubleTree By Hilton New York Downtown

“Quick Trip”

We had to travel to NY for a quick overnight and found this hotel 400ft from the location of where we were going. In general, the location was fabulous as it's central to so much in the financial district. Upon check in, I thought there was a valet and became very flustered. We were told to go t... more

We had to travel to NY for a quick overnight and found this hotel 400ft from the location of where we were going. In general, the location was fabulous as it's central to so much in the financial district. Upon check in, I thought there was a valet and became very flustered. We were told to go to the 2nd floor to check in and I was overwhelmed as there was no one to help me get a lot of stuff upstairs. There were carts, but they were horrible to navigate. The elevators were packed and took a ton of time while I waited to get to the second floor. My fiance took the car to look for parking and it was very stressful. Once I got to the second floor to check in, I was greeted by the nicest man. I was having a bit of a meltdown and he was kind, patient and generous with me. He apologized for the misunderstanding and gave me directions to the closest garage (which I texted my partner). He gave me a bottle of water and helped me relax. Once I unloaded everything in my room I was much better, but the experience was not fun alone. I wish they had bellhops or someone to help. The issue is that the space is small, there's 44 floors and not enough room in the 3 elevators. Room was great. Small but clean, charming and comfortable. Had a great view! I would actually stay again now that we know what to expect. The only downside is the elevators. When we checked out (and they did give us a late checkout which was nice) - we had to wait 30 minutes to get from the 42nd floor down to 2nd floor lobby. It was so bad they had to send someone up on the service elevator to come get us. If you aren't in a rush, don't have a ton of stuff to take to your room and it's a quick trip - this hotel really is worth the money.

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“Great room, good location, terrible restaurant.”

A cosy, clean room in a good location. However the connecting restaurant was very poor indeed. $58 for a poorly cooked fillet steak; the staff were not concerned in finding out why the steak was not up to scratch and were more interesting in still receiving their tip. This put a dampener on an ot... more

A cosy, clean room in a good location. However the connecting restaurant was very poor indeed. $58 for a poorly cooked fillet steak; the staff were not concerned in finding out why the steak was not up to scratch and were more interesting in still receiving their tip. This put a dampener on an otherwise brilliant trip.

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“Great location, rooms OK, elevators terrible”

Great location with an excellent Italian restaurant connected where I had dinner my first night, and then breakfast my first morning. Hotel itself was just ok. Room was very cramped - I couldn't fit my suitcase in the closet with the safe and the ironing board and the awkward doors so I kept it... more

Great location with an excellent Italian restaurant connected where I had dinner my first night, and then breakfast my first morning. Hotel itself was just ok. Room was very cramped - I couldn't fit my suitcase in the closet with the safe and the ironing board and the awkward doors so I kept it on my desk. The bathroom was very small with zero counter space, just a little shelf above the toilet. I had to move the toilet paper roll to the back of the toilet because if it was on the holder it interfered with the seat lid. View from Room 1107 was looking into another building. I thought Floor 11 would give me some kind of view, but disappointed that I looked at and into buildings. The only good thing was I was low enough that I didn't have to wait on the elevators very long on Wednesday and Thursday, but Friday morning was insane. Every car that came down was completely full. Three small elevators for 40+ floors is not enough, or they need a more efficient elevator system as I have seen in other high rises. City noises were very loud which I was mostly able to drown out with my white noise app. I'd go higher if you are sensitive to noise at night. I could also hear doors slamming and talking/tv/music from other rooms well into the night. Definitely not a quiet hotel. I left for meetings at 9am and when I returned at 5pm, my room still had not been made up. They showed up a few minutes later and I told them just to give me towels and she did empty trash cans too. Would have been nice to have come back to this vs. trying to get ready for dinner while they serviced my room. Coffee maker in the room - I went to put water in the tank, and it was dirty/dusty. I ran water through it a few times and tried to wipe out with a washcloth. Ew. Shopping and dining/bar options within walking distance. The sign in the elevator said there was a lobby bar, but I never saw it. Plenty of bar options easy walking distance or in the restaurant on the bottom level. Hilton, you really should give your members free water every day like Marriott does. The front desk staff were ok but not overly friendly. It wasn't terrible, but I might look at other nearby options next time.

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