Element New York Times Square West, A Marriott Hotel

“Rooms need maintenance and long elevator waits”

While the location for us was great, many parts of the room needed serious attention. It was obvious the room had been abused, and this was certainly not the level of maintenance I expected from a Marriott property. Add to it the long wait times for the elevator, and the experience was less than... more

While the location for us was great, many parts of the room needed serious attention. It was obvious the room had been abused, and this was certainly not the level of maintenance I expected from a Marriott property. Add to it the long wait times for the elevator, and the experience was less than stellar. The only good thing was the cost was a little less than other Marriott properties in the area. First the issues. We had a room with two double beds, and the room was barely big enough for both beds (maybe this had to do with the fact our room was the one between the two elevator banks). Next, the sink in the bathroom was cracked, with a crack running from the middle to the edge of the sink. The kitchen glass stove top was chipped, cracked and broken in a few different places. The blinds for window were out of their track. Breakfast was always packed and hard to find a table, and add to that the wait for the elevator in the morning to get down and back up, made breakfast almost unusable, and we ended up skipping it two of the days we stayed. And finally, I booked this through marriott.com to make sure I earned the points and credit for the stay as a Marriott elite, and it's been 3 weeks, and still cannot get credit for the stay.

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“NYC Lodging In the Heart of it All”

I stayed at the Element for three nights for a visit to New York. Depending on your perspective, it's location is either great or not-so-great. It's conveniently located near both the bus station as well as a train station, but the neighborhood is not especially charming and a bit gritty. The hot... more

I stayed at the Element for three nights for a visit to New York. Depending on your perspective, it's location is either great or not-so-great. It's conveniently located near both the bus station as well as a train station, but the neighborhood is not especially charming and a bit gritty. The hotel itself is clean and modern but like so many newer New York hotels it's a rather large hotel with a small foot print. This means elevator waits can be long to one of the 40 floors -- especially at peak times. The breakfast room can be busy -- especially at peak times. It has a bit of a frenetic vibe. One morning I tried to enjoy a cup of coffee in the lobby but a rather large tour group had taken over most of the space with a loud talking tour leader. The rooms are well-designed, beds are comfortable but the overall design aesthetic is relatively basic. The staff is terrific -- super friendly and helpful. If you seek a centrally located hotel with a modern appearance, the Element might just suit your needs.

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