Hilton New York Times Square

“Great spot to lay my head”

Nice room in the heart of Times Square, attentive staff, couldn't ask for more. Special shout out to Mike at the concierge desk. A massive help storing my luggage and for very promptly getting me transport to JFK.

“Friendly customer service”

Kirsie at the front desk was the funniest, sweetest, kindest employee at the Hilton Times Square hotel. She was a great first impression of the hotel.

“Great experience, even with renovations going on”

We had a great stay at the Hilton and want to explicitly call out Mike, our bell man that was of great service and added to our feeling of being a welcome visitor. Thanks and we look forward to the new experience after the renovation. Info: breakfast is only grab-and-go at the moment and the back... more

We had a great stay at the Hilton and want to explicitly call out Mike, our bell man that was of great service and added to our feeling of being a welcome visitor. Thanks and we look forward to the new experience after the renovation. Info: breakfast is only grab-and-go at the moment and the back entrance is closed.

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“Pretty average really, good location, good views, thats where the good points end.”

Mixed feelings, we got a reasonable price on the hotel booking - so I factored in the $35 per day 'tax' that they extort from you by forcing you to buy overpriced snacks from their mini-market which has virtually zero choice. We kind of managed to use up the $35 each day mostly - but its a bit tr... more

Mixed feelings, we got a reasonable price on the hotel booking - so I factored in the $35 per day 'tax' that they extort from you by forcing you to buy overpriced snacks from their mini-market which has virtually zero choice. We kind of managed to use up the $35 each day mostly - but its a bit tricky when the shop doesnt have any prices on around 90% of the items, so you just pick stuff up and hope it comes to around $35. We more or less got a handle on this by the last day, but in previous days we had been under/over. Bar was quite pricey in comparison to others, $12 for a small beer, most other hotel bars gave a bigger beer or cheaper beer. However we were using up our $35 tax for the day. I would have preferred not to have this silly bother, but where the hotel stay was reasonably priced - I wasnt overly concerned - but it was a negative point of the stay. Check in was 4PM (!?!?!) really??? and they wanted $50 to check in an hour early - another little stealth tax. There was ongoing construction work, taking out one of the lifts from the lobby, and 2 up to the rooms for a couple of days - this caused some bottlenecks with getting in and out - but nothing too serious. The hotel overall was a little lack lustre - it was OK, but nothing special. The entrance lobby feels more like a tradesmans entrance, didnt really give the right vibe, and there were ongoing building works here too. Potentially when its all finished it might be nicer? Who knows..... Most of the staff were genuinely friendly, and the location was amazing, right where we wanted to be, and the view from our room on one of the upper floors was great. Bathroom looked a bit like it was from the 1980s, but it was functional. Taps for the sinks designed specially so that if you try to use them to wash your hands all the water splashes onto the worktop as the taps are quite short and mounted so the end just reaches the sink. Air con? I think it was air con? maybe just a noisy fan - Im not sure - there were some controls on the wall which allowed you to turn something noisy on which possibly cooled the room a little, but couldn't set the temperature below 20 degrees- so ended up being quite hot most nights. Room equipped with iron and ironing board - ended up being handy for us. There is a coffee machine, but no kettle - so if you want to bring tea with you and make that you just have to use the coffee machine to make hot water. Bed was spacious (I think we had a queen) - but a touch hard, although the pillows were quite nice. At checkout, they just wanted to email me the final bill for resort taxes without me seeing it - who agrees to a bill without seeing it? I insisted on a copy so I could check it before accepting it - I guess they are just used to people waving money in their direction without a care. Would I recommend this hotel, probably not - during our stay in New York we visited many other hotels/rooftop bars and virtually all were much nicer than the Hilton in Times Square, so if I ever went back I would choose a different hotel, and happily pay a tiny bit more if necessary. Not awful, but not great, average overall.

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