The Benjamin Royal Sonesta New York

“A fantastic hotel with amazing staff”

We (myself and 2 adult young daughters) stayed in a deluxe twin room in January, Upon arrival we realised that the hotel was having renovations which is normal for Manhattan hotels this time of year! However it did not interfere with our stay no noise or anything! The staff couldn’t do enough f... more

We (myself and 2 adult young daughters) stayed in a deluxe twin room in January, Upon arrival we realised that the hotel was having renovations which is normal for Manhattan hotels this time of year! However it did not interfere with our stay no noise or anything! The staff couldn’t do enough for you and were so attentive, The beds were so comfortable and the pillow menu was fabulous Especially the full body pillow which was perfect for me as I suffer with skeletal & muscle pain I would definitely come back & look forward to seeing the restaurant open up again after its major restoration, The kitchen in the room with full size fridge and microwave was a huge bonus especially with the plates and cutlery too, They even provided washing up liquid and tea towels ect I found this very good, The shower was lovely too especially with the Elemis toiletries I couldn’t fault our stay it was amazing! The hotel is on 42nd street and so is perfectly placed to get around, There were restaurants close by from a steakhouse to a Chinese & New York deli, Across the road was also a Starbucks and a restaurant consisting of foods from around the world to choose from so if you wanted to eat close by or get something to take back to the room it’s easy to do so, Overall I’d highly recommend staying here & can’t thank the staff enough for making our stay a special one.

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“Comfortable Stay Amid Renovations at Benjamin Sonesta, NY”

My four-night stay at Benjamin Sonesta in New York was largely positive. Currently under renovation, the hotel’s aged look is being refreshed. The highlight was the spacious one-bedroom suite with a functional kitchenette, accommodating four but equipped for two. Customer service was excellent, t... more

My four-night stay at Benjamin Sonesta in New York was largely positive. Currently under renovation, the hotel’s aged look is being refreshed. The highlight was the spacious one-bedroom suite with a functional kitchenette, accommodating four but equipped for two. Customer service was excellent, though the front desk staff, while efficient, lacked a personal touch and occasionally engaged in laughter post-guest interactions, which could be off-putting. The room’s design had its quirks, like a toilet flush hidden under the countertop and a toilet seat that wouldn’t stay up, minor yet noticeable. Despite being on the 9th floor, noise was minimal, although water pipes showed signs of air bubbles and noise. The gym was well-equipped, a plus point. The daily $10 snack and water allowance was appreciated, but the $50 daily resort charge felt excessive given the absence of typical resort amenities like a restaurant or pool. In essence, Benjamin Sonesta offers a comfortable, if not luxurious, stay in a spacious setting. It’s suitable for those looking for ample room space and a central location, though some aspects, like certain customer service elements, could be improved.

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