W New York - Union Square

“Much improved after renovations”

I used to avoid staying here, but post-renovation the W Union Square is back on my list and will be my go-to hotel when I come to the city for business. Rooms are now very sleek and stylish and finally befitting of NYC, and they are also relatively spacious for NYC. Excellent water pressure in th... more

I used to avoid staying here, but post-renovation the W Union Square is back on my list and will be my go-to hotel when I come to the city for business. Rooms are now very sleek and stylish and finally befitting of NYC, and they are also relatively spacious for NYC. Excellent water pressure in the shower. The housekeeping staff especially Joanne (Joanna?) was terrific. And, I was really happy to see they've added mini fridges and Nespresso coffee machines to the rooms. The gym was one of the best hotel gyms I've been to with lots of weights and also feels new and sleek. Only minor hiccup was a clogged shower drain in my room, but I sent a quick chat via the app to the front desk and they promptly sent engineering to fix it.

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“Can't beat the location!”

We just returned from our stay at the W in Union Square. We unfortunately visited during a brutally cold week so our hotel stay was more important than usual because ordinarily we would be out and about. The staff is amazing, from the friendly doorman right through the housekeeping staff (one pe... more

We just returned from our stay at the W in Union Square. We unfortunately visited during a brutally cold week so our hotel stay was more important than usual because ordinarily we would be out and about. The staff is amazing, from the friendly doorman right through the housekeeping staff (one person ran after me at the elevator to thank me for our gratuity! A first for me). Because of ongoing construction, there is no lobby or restaurant, and I reiterate, you didn't want to be outside. They did however, provide coffee, tea, hot chocolate, and a daily offering of pastries from Bread Bakery (fabulous). My negative review is minimal. The room temp when we arrived was 63. We were shivering under the blanket midday until Engineering arrived. There is a large new television in the recently remodeled immaculate room, which clearly states NETFLIX and other streaming channels. Two engineers PLUS their manager came up to address the issue telling me they'd be in touch in 10 minutes, including several calls down to the office. It might even have been housekeeping that told me it just wasn't set up yet. Again, it was too cold to walk about so we sorely missed watching. AirPlay didn't work either. The only other negative to an otherwise great stay is how dark the room is. Nearly no natural light in 901 and I would guess the entire stack.

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“Great front desk. Terrible process to correct wrong charge (not mine!!) and annoying/time process (still not reversed!)”

Pros - Updated rooms, so they seem clean! (For the near term! 😉) - Descent location for union square/mt. Sinai ….target around corner for urgent needs - Attentive door staff most of the time - Very friendly front desk staff - Water refill stations and ice machines on each floor - Comfortable bed... more

Pros - Updated rooms, so they seem clean! (For the near term! 😉) - Descent location for union square/mt. Sinai ….target around corner for urgent needs - Attentive door staff most of the time - Very friendly front desk staff - Water refill stations and ice machines on each floor - Comfortable beds - Bathroom was clean with spacious shower Cons - The remodel had the door (at least of our room) not fitting or closing easily/well. - It seemed a bit like a “party crowd” of other guests who weren’t concerned with being considerate about how loud they were, etc. (But maybe that was just our experience) - we could hear other guests from our room. - Was charged for minibar item when we did not take anything from the minibar. - then it’s my burden to call the hotel, then they transfer me to finance, etc etc….Their mistake becomes my burden! I really hate this!!!!!!!! - TV didn’t have a channel guide, which is a pretty basic thing that almost all hotels do. - Even on the 10th floor, it can be noisy in rooms facing the street. - No ability to crack the window for fresh air

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