San Francisco Marriott Marquis

“Wow check in experience”

Nothing beats an awesome check in experience after a 5 hour flight delay. All thanks to Rey from the frontdesk for making sure that he provides the best customer experience upon checking in. He made me believe that the hospitality isn't dead yet. He was very welcoming and also gave a lot of great... more

Nothing beats an awesome check in experience after a 5 hour flight delay. All thanks to Rey from the frontdesk for making sure that he provides the best customer experience upon checking in. He made me believe that the hospitality isn't dead yet. He was very welcoming and also gave a lot of great information about the city . Keep up the great work Rey! Thank you so much

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“Good for business travelers.”

Hotel was clean. Had adequate dining facilities. No pool that I could discern. I was here for a conference and it was perfectly suited for a conference. Small gift shop in case you forgot anything. Several bars, including a rooftop area with a nice view. The hotels location is somewhat problemati... more

Hotel was clean. Had adequate dining facilities. No pool that I could discern. I was here for a conference and it was perfectly suited for a conference. Small gift shop in case you forgot anything. Several bars, including a rooftop area with a nice view. The hotels location is somewhat problematic. This was my first trip to San Francisco but I had heard that the area was not a particularly safe one. Living near a major city myself I was not particularly concerned, and thought people were overreacting. However, on the first evening, myself, and a few colleagues walked to a nearby restaurant. We did encounter an extremely high number of homeless, vagrants and open drug use. I came to understand that the city, and in particular this area of the city has suffered greatly since Covid. It is really quite sad, but I had some concerns about walking around the area in certain sections near the hotel. There were security with badges, who may have been special police inside the hotel to address, vagrants, etc. This hotel is located near Chinatown. I really wanted to go to Chinatown and I spoke to the staff. I was advised that it was safe to walk to Chinatown during the day, but it was in the opposite direction from where we had gone the previous evening. Out the back of the hotel there were stores such as Cartier, Burberry, Hermes, etc. There were associated security for those stores, and the area seemed perfectly safe. Chinatown felt safe, but of course, was not exactly upscale. The merchants were polite, friendly, and seemed particularly happy to have any any type of tourist business. The hotel staff and Management seem to be doing everything they could to address any sort of security concerns. I felt safe inside the hotel. I’m glad I went to Chinatown, and at least saw a little bit of the city. Again, if you are visiting for a conference, there is absolutely nothing wrong with this hotel. It was clean, it had most amenities. I was disappointed as a loyal Marriott, customer that Wi-Fi was not included. This was my first visit to San Francisco, and as expected, it is an extremely expensive city. Parking is $91 per night, but that is the going rate in the area. Everything on or off property cost more than you think it possibly could. That has nothing to do with the hotel and it’s just apparently a reality of life in California and in particular the bay area. Really nice views of the city depending upon your room.

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“Not the "marquis" experience”

Short visit to san francisco and stayed 4 nights with access to the business lounge. The room was ok but not very luxury. Normally marquis brand abroad a lot better. Business lounge was ok except beer and wine in evening not included. The breakfast was ok.