Blue Heron Beach Resort

“It is not a hotel, it is an apartment condominium”

The hotel is a condominium of apartments, very spacious and comfortable for a family and with all the facilities for cooking and washing. I didn't like the cleanliness. The terrace was really very dirty, the interior of the apartment was fine. The furniture wasn't very new but it wasn't bad. We d... more

The hotel is a condominium of apartments, very spacious and comfortable for a family and with all the facilities for cooking and washing. I didn't like the cleanliness. The terrace was really very dirty, the interior of the apartment was fine. The furniture wasn't very new but it wasn't bad. We didn't use the pool because it was very dirty, that was disappointing because the weather was excellent. The hotel staff is very nice. The gym is super simple, it is not useful if you have a training routine with equipment. The position of the hotel is fantastic, really close to everything and the best thing, you can see the Disney fireworks.

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“BEWARE IF YOU CANCEL”

Haven't stayed there, but it looks great. Made a reservation, plans changed so we cancelled. Never received our deposited refund. A month later, after several calls, we finally connected with the right person and our money was refunded within minutes. Watch your bank account if you cancel a r... more

Haven't stayed there, but it looks great. Made a reservation, plans changed so we cancelled. Never received our deposited refund. A month later, after several calls, we finally connected with the right person and our money was refunded within minutes. Watch your bank account if you cancel a reservation at the Blue Heron.

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“What are the chances”

Arrived at Blue Heron just 4 days ago and the resort is eerily quiet. Our unit 1-308 is situated right over the pool with views overlooking the lake and is quite something. The unit itself is looking a bit tired and in need of upgrading. The bedroom carpet is stained and the bathroom fan obviousl... more

Arrived at Blue Heron just 4 days ago and the resort is eerily quiet. Our unit 1-308 is situated right over the pool with views overlooking the lake and is quite something. The unit itself is looking a bit tired and in need of upgrading. The bedroom carpet is stained and the bathroom fan obviously hasn’t worked in a long time judging by the rusty fittings. The kitchen however is good with recent electrical goods and the living area is OK although the couches are getting on a bit. Car parking undercover is good and there isn’t a long wait for lifts. Reception staff are very pleasant and although it wasn’t their responsibility to replace a non working hair dryer, they contacted the owners and it was quickly replaced. However, on day 4 of our 3 week stay, we went to the pool for our morning sunbathe and swim to find a pump draining water from the pool. Maybe replacing a few tiles we thought!! Oh no, how mistaken are we. The pool is now completely drained and all the pool tiles are now removed. We spoke to a member of staff who said it is going to take 2 weeks to refurbish the pool and that all owners had been informed weeks ago. Shame no-one had informed us as we would have certainly cancelled and gone somewhere else. We booked through booking.com and have had dealings with Vacasa who apparently manage our unit on behalf of the owners. All is not lost as we have now booked aquatica tickets for 2 weeks obviously at extra cost to us. The problem of course is that it doesn’t open until 10:30 and is a 10 minute drive away and we usually swim and sunbathe earlier and go and do other things. It is what it is I guess and can see why we were not contacted as they would lose income. If you are coming here before I guess the 24th of September, please be aware the pool is out of commission. If you own 1-308, it’s a shame you elected not to inform us.

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